Hi, my name is Lawrence I am a customer service agent. I have work on customer care for Digicel group Head Quarter and on Amazon, for third-party sellers', Amazon Customer Service agent and also A Groupon Customer Service Agent. I am a customer service professional with over 6 years of experience in technical support, live chat, email handling, and phone. I am willing to work flexible shifts and I am a fast learner hence I will be able to adapt to new methods and procedures. I am dedicated and self-motivated and always work to the best of my abilities. I am proficient in Microsoft word, excel, Zendesk, CSC (Customer Service Central), Bold360, TCRM, CRM, GEM and Paragon.
Experience
Digicel Jamaica Ltd
Jan 2019 – Feb 2022
14 Ocean Blvd Kingston Jamaica.
CSA/Technical Support Agent
Digicel is one of Jamaica’s largest telecommunication companies. I was task with providing customer service and technical support for all products under all services offered by the company which included : Home and Entertainment such as Landline, Cable and internet services, Portable wifi devices and also Mobile devices and mobile service (Carrier enquiries).
