I am a highly result-oriented individual with vast experience in different business sectors. My excellent command of
the English language, coupled with great communication and problem-solving skills, have helped me deliver
exceptional customer service experience. Over the years, I have successfully handled managers' and customers'
complaints, problems, and concerns.
Experience
NCR CORPORATION
Dec 2021 – Sep 2023
Belgrade
SERVICE PLANNER
My position at NCR Corporation in Belgrade as a Service Coordinator allowed me to expand upon my analytical and problem-solving skills. The position required maintaining effective and timely communication with engineers and customers within the agreed SLAs and meeting team KPIs. Obtaining regular progress updates for outstanding work orders, and handing all messages that needed to be transmitted to the engineers within the territory (UK). I gained solid research, communication, and interpersonal experience that further developed my affinity toward helping and resolving problems in a timely and effective manner.
