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Leah Samuel

Customer Service Specialist

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Intro
New Orleans, LA, United States
Customer Service Specialist at STI AIR Inc.
Studied Business at Southern University of New Orleans
Studied Respiratory Therapy at Delgado Community College
Joined March 18, 2024

Skills

Languages

English
-
Fluent
About
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Experience
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STI AIR Inc.
Feb 2022 – Present
New Orleans, LA (Remote)
Customer Service Specialist
Effectively apply problem solving techniques, and followed customer issues through to their successful resolution via phone, email, and chat. Maintained a 90%+ adherence by being prompt, going above and beyond to avoid escalations, and properly logging customer interactions Identified and documented common customer issues and contributed to the development of new internal training material. Relayed customer feedback to cross-functional teams to improve products and services.
Education
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Southern University of New Orleans
Jan 2013 – Jan 2016
Business Administration, Business
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Delgado Community College
Aug 2007 – May 2009
Respiratory Therapy, Respiratory Therapy
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