Leah Threets, Customer Service Representative

About

Results-oriented professional with a strong background in customer service, attention to detail, and documentation. I have a proven record in keeping information organized, properly documented, and thoroughly vetted. I’m seeking a position where I can demonstrate these skills and develop them further.

Experience

InShape Health Clubs

Mar 2022 – Present

Various

Team Member

Ensure safety of children using check-in systems, attention to detail, and teamwork. Resolved customer issues with kindness, promoting client retention. Develop trust with clients through clear communication, promoting club loyalty.

Allied Universal

Dec 2019 – Aug 2020

Various

Flex Officer

Reviewed documents and memos for each facility for policy accuracy. Documented a history of activities observed during each shift. Respond to client questions and facilitate communication between clients and upper management.

GoodEggs

Aug 2019 – Nov 2019

San Francisco, CA

Driver

Executed daily routes to deliver food packages within scheduled delivery windows. Ensured accurate inventory management by retrieving items from the warehouse and organizing them in the delivery vehicles for efficient delivery. Cross-referenced about 100-200 online orders with the itemized delivery tickets to confirm order accuracy for over 50 drivers in a fast paced environment. Daily use of CRM’s like ZenDesk to log tickets and communicate with other departments.

Education

Buckingham Charter School

Mar 2010 – May 2011

High School Diploma

Leah Threets

Customer Service Representative

Skills

Languages