Great Communication: I’ve got a knack for explaining things clearly and concisely, whether it’s through chat, email, or over the phone. I always aim to make sure customers get the info they need quickly and accurately.
Customer First: I’m all about making customers happy. I take the time to understand their needs and do my best to resolve any issues they have. I believe in treating customers with empathy and respect, making sure they feel valued.
Tech-Savvy: I’m comfortable with various chat platforms and customer service tools. I pick up new technologies quickly, which helps me handle customer inquiries efficiently and smoothly.
Problem Solver: I love tackling challenges and finding solutions. My attention to detail and analytical skills help me troubleshoot problems effectively, ensuring customers leave satisfied.
Team Player: I enjoy working in a team and believe in supporting my colleagues. I’m always ready to lend a hand and contribute to a positive and collaborative work environment.
Adaptable: I thrive in fast-paced settings and can juggle multiple tasks at once. I’m flexible and can easily adjust to changing priorities and situations.
About Me: I am quite goal-oriented and meticulous in my approach. I pay close attention to detail, which helps me reduce customer time and effort. I always strive to make interactions as smooth and efficient as possible, ensuring customers have a positive experience.
Experience
Hollard
Mar 2018 – Feb 2025
Johannesburg
Client Engagement
Customer service: Deliver class lending client service to customers assisting in product knowledge and documentation
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Multitasking: Handling multiple task to ensure clients SLAs are meet and queries closed successfully
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Communication: Communicating effectively with clients through written and verbal means conveying professional and clear information on client request
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Multichannel: Supporting client through emails, Ms teams chats and voice calls
Wasserfal Consulting
Jul 2014 – Apr 2018
Johannesburg
Custer Service
Attend company meetings to exchange product information and coordinate work activities with other departments.
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- Listen to and resolve customer complaints regarding services, products, or personnel.
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- Provide staff with assistance in performing difficult or complicated duties.
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- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
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- Monitor sales staff performance to ensure that goals are met.
