Leila N.

Virtual Assistant | Customer Service

Message

Intro

South Africa

Proposals Manager at We are Traction

Studied Interior Architecture at Design School Southern Africa

Studied Information & communication technology, geography, art & design at Hellenic International Academy

Joined April 6, 2021

Skills

Languages

English

Native or Bilingual

About

I have over 6 years of experience working both face to face and virtually with customers assisting with everything from sales to customer service and everything in-between. I am dedicated to my work and fully commit to any task I take on giving it 110% effort. I easily adapt to new environments and work situations and work great within teams as well as alone without supervision. I am a fast learner, so any new platforms or software that is required for the job won't be a challenge for me as I will know my way around it in no time. I am definitely a people's person and have gained the skills required in customer service to show empathy and understanding and how to calm down and control a situation that is out of your control always resulting in a happy customer even when they are facing an issue.

Experience

We are Traction

Jan 2021 – Present

Remote

Proposals Manager

Amazon

Aug 2020 – Nov 2020

Remote

Customer Service Associate

Seasonal

Pentravel

Aug 2019 – Jun 2020

Durban, South Africa

Travel Agent

Cloudy Vape Co.

Oct 2017 – Oct 2018

Durban, South Africa

Manager

Vapeshop.co.za

Sep 2015 – Sep 2017

Durban, South Africa

Regional Manager

Education

Design School Southern Africa

Feb 2015 – Sep 2017

Bachelor of Arts, Interior Architecture

Hellenic International Academy

Jan 2008 – Nov 2013

Cambridge International A'Levels, Information & communication technology, geography, art & design