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Leila Aurina Dupa

Executive Assistant

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Intro
San Pedro, Philippines
Executive Partner at Athena
Joined April 2, 2025

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
๐— ๐—ฒ๐—ฒ๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฅ๐—ฒ๐—น๐—ถ๐—ฎ๐—ฏ๐—น๐—ฒ ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ ๐—ถ๐—ป ๐—•๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—š๐—ฟ๐—ผ๐˜„๐˜๐—ต & ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ! Hi there! Iโ€™m not just a Virtual Assistant or Customer Support Specialistโ€”Iโ€™m your behind-the-scenes problem solver, helping you knuckle down on what truly matters. Whether itโ€™s clearing your to-do list, keeping customers happy, or bringing order to the chaos, Iโ€™ve got your back so you can focus on growing your business with confidence. ๐ŸŽฏ ๐—œ๐—บ๐—ฎ๐—ด๐—ถ๐—ป๐—ฒ ๐—ง๐—ต๐—ถ๐˜€ โœ” Your inbox and calendar are perfectly managed, freeing up hours of your time. โœ” Customers receiving fast, professional, and empathetic support across all channels. โœ” A streamlined workflow that allows you to focus on growth while I handle the details. ๐Ÿ’ผ ๐—ช๐—ต๐—ฎ๐˜ ๐—–๐—ฎ๐—ป ๐—œ ๐——๐—ผ ๐—ณ๐—ผ๐—ฟ ๐—ฌ๐—ผ๐˜‚? โœ… Executive & Administrative Support โ€“ Efficient calendar & email management, travel coordination, document preparation, and workflow organization to ensure seamless operations. โœ… Customer Service & CRM Management โ€“ Expert in email, live chat, and ticket handling, ensuring top-tier customer experiences through strong conflict resolution and problem-solving skills. โœ… Omnichannel Support โ€“ Managing inquiries across email, live chat, phone, and social media with strong communication and interpersonal skills to enhance customer engagement. โœ… Data & Operations Management โ€“ Organizing spreadsheets, invoicing, financial tracking, expense reporting, and research to keep your business running smoothly. โœ… Process Optimization & Automation โ€“ Creating SOPs, knowledge bases, workflow automation, and AI-driven support solutions to improve efficiency and consistency. โœ… Project Coordination & Task Management โ€“ Overseeing multiple projects, setting priorities, and ensuring deadlines are met through effective time management and attention to detail. โœ… Technical & Digital Proficiency โ€“ Skilled in MS Office Suite, Google Workspace, database management, and cloud-based collaboration tools to streamline your work. โœ… Sales & Lead Generation Assistance โ€“ Supporting your sales pipeline with data entry, lead management, and client follow-ups to boost conversion rates. ๐Ÿ”ง ๐—ง๐—ผ๐—ผ๐—น๐˜€ ๐—œ ๐—จ๐˜€๐—ฒ: ๐Ÿ’ป CRMs โ€“ Notion, Airtable ๐Ÿ“ž Communication โ€“ Slack, Zoom, Google Meet, Microsoft Teams, WhatsApp ๐Ÿ“ˆ Task & Productivity Management โ€“ Asana, Notion, Linear, and Tick Tick. ๐Ÿ’ก ๐—ช๐—ต๐˜† ๐—ช๐—ผ๐—ฟ๐—ธ ๐˜„๐—ถ๐˜๐—ต ๐— ๐—ฒ? โœจ Problem-Solver โ€“I donโ€™t just handle tasksโ€”I anticipate needs, solve problems proactively, and bring structure to your business โœจ Efficiency-Driven โ€“ I streamline operations to save you time and boost productivity. โœจ Customer-Centric โ€“With expertise in customer relations, business administration, technology management, and operational efficiency, I ensure you get seamless customer interactions, optimized processes, and reliable administrative support. ๐Ÿš€๐—Ÿ๐—ฒ๐˜โ€™๐˜€ ๐— ๐—ฎ๐—ธ๐—ฒ ๐—ง๐—ต๐—ถ๐—ป๐—ด๐˜€ ๐—›๐—ฎ๐—ฝ๐—ฝ๐—ฒ๐—ป! Iโ€™d love to learn more about your business and how we can create a winning partnership.
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Experience
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Athena
Oct 2023 โ€“ Present
Philippines
Executive Partner