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Leonel Tornea

Virtual Assistant, Technical Support, Customer Service, Graphic Artist

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Intro
Lipa City, Philippines
Joined April 9, 2025

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
I have diverse background with experience as a technical support specialist, graphic artist, executive assistant and customer service. What ties all of these roles together is my genuine passion for helping people and making their experience the best it can be. I really enjoy solving problems, whether it's a technical issue or helping someone feel heard and supported. I am especially strong when it comes to technical support and creative design and I pride myself on being a team player who's always open to learning and growing. Providing top-notch customer service is something I take seriously. It's important to me that every customer feels valued and taken care of. I am excited about opportunities where I can continue doing meaningful work, learn new things and contribute to a great team.
Experience
User avatar
TIP Commercial
Mar 2003 – Apr 2025
New Jersey
Executive Assistant
As an Executive assistant, I handled a wide range of responsibilities that required strong organization, communication, and tech-savviness. My role involved managing and sending out email blasts, maintaining and updating contact lists and databases, and handling commission invoices with accuracy and attention to detail. I also supported the hiring process by drafting offer letters and managing the circulation of documents through DocuSign. In addition to administrative tasks, I was actively involved in marketing efforts—compiling marketing materials, editing videos, and performing MLS searches to support real estate or listing efforts. I also regularly updated the company website to ensure content was fresh and relevant. On the financial side, I assisted with preparing financial reports to support business planning and decision-making. My ability to juggle multiple priorities while keeping things organized helped the team run smoothly and efficiently.
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Asurion Philippines
Aug 2020 – Nov 2022
Nuvali, Laguna, PH
Tecnical Support
As a Technical Support Specialist, my main focus was troubleshooting smart devices for customers using both iOS and Android platforms. I handled a variety of technical concerns, including messaging issues, Wi-Fi connectivity, and other device-related problems. My goal was always to provide clear, step-by-step solutions while keeping the customer experience smooth and stress-free. In addition to tech support, I also offered extended warranty protection for other home devices, helping customers get the most out of their products while building trust through proactive service. Whether solving complex issues or recommending the right coverage, I always aimed to create a positive, helpful, and human interaction. Providing excellent support wasn’t just about fixing problems—it was about making sure customers felt heard, understood, and valued.
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Convergys/Concentrix
Jan 2018 – Jan 2020
Alabang, PH
advance Technical Support Tier 3
As a Technical Support Specialist, I was responsible for delivering front-line support to customers with smart devices, including smartphones, tablets, and other connected home technology. I specialized in troubleshooting a wide range of technical issues on both iOS and Android platforms—this included fixing problems related to messaging apps, Wi-Fi connectivity, software updates, and general device performance. I took pride in guiding customers through technical solutions in a way that was clear, patient, and easy to understand, even for those who weren’t tech-savvy. My approach was always customer-first: I listened actively, stayed calm under pressure, and made sure each person felt supported and confident in using their device by the end of the call.
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Alorica
Sep 2016 – Aug 2017
Liap, Batangas PH
Technical Support
As a Technical Support Representative, I provided assistance across three service areas: Cable TV, Internet, and Home Phone. I handled a wide range of technical issues, including connectivity problems, equipment setup, and service interruptions. My focus was always on delivering a smooth and positive customer experience by providing clear, step-by-step support. I took pride in resolving issues efficiently, communicating with empathy, and ensuring each customer felt supported and satisfied.
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