Leopold Makia Bisong

Customer Service Representative

Message

Intro

Yaoundé, Cameroon

Studied Food Science and Technology at Institute for management and Professional Training

Joined April 10, 2025

Skills

Languages

English

Native or Bilingual

About

Hi! I'm a dedicated and empathetic Customer Service Representative with over 4 years of experience helping customers navigate everything from billing issues to technical troubleshooting. I pride myself on delivering clear, friendly, and efficient support across phone, email, and chat. I'm highly skilled in CRM tools like Salesforce and Zendesk, and I’m known for staying calm under pressure—even when handling high-volume queues or escalated concerns. Whether it’s solving problems, offering product guidance, or just making someone’s day a little easier, I’m all about creating a great experience from start to finish. What sets me apart is my ability to actively listen, personalize every interaction, and follow through—because to me, good service isn’t just about solving a ticket; it’s about building trust.

Experience

CALLTECH SOLUTION

Apr 2022 – Dec 2024

Yaounde-Cameroon

Customer Service Rep

Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume Increased existing customer accounts by 29% through strategic sales techniques and enhanced customer service engagement. Actively maintained and updated customer accounts in HubSpot Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19% Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40.

Education

Institute for management and Professional Training

Mar 2018 – May 2022

Bachelors' Degree, Food Science and Technology