Lerato Molele, Partnership and Content Specialist (TLC Marketing Worldwide)

About

Over 15 years of corporate experience in various administrative, Customer services, operations roles. Currently in a marketing ,advertising and partnerships and content roles in the Loyalty rewards industry through sourcing, developing and building relationships with potential new partners and venues while maintaining and retaining existing partners.

Experience

TLC Marketing Worldwide

Jun 2024 – Present

Johannesburg, Sandton

Partnership and Content Specialist

Develop product portfolio and especially proprietary networks of experiences by sourcing and building relationships with new TLC partners and venues and securing new partner contracts whilst maintaining good working relationships with existing partners. To research and source, the details of prospective suppliers through a variety of channels including local contact points and the internet. Cold-calling new and potential suppliers to develop effective relationships with the view to closing the target number of contracts that has been established. Recontact previously interested venues on a daily basis. Provide information about TLC to prospective clients and explain what the company does. Ensure accurate and appropriate communication with external partners at all times and that effective working relationships are maintained with all new, existing and previous TLC suppliers and venues. Maintain accurate and up to date records on external partners. Produce feasibility reports following research and with prospective suppliers and handle product requests. Structure daily workflow according to relevant briefings and targets

SADAG (South African Depression and Anxiety group) Call center.

May 2022 – Present

Johannesburg, Rivonia, Sandton.

Volunteer SADAG telephonic Lay counsellor

Upholding patient advocacy, educating and destigmatizing mental illness in South Africa. Holding space for callers with mental illness related enquiries. Containing, counselling and referral of callers (Patients and loved ones) Offering self-help tools to patients and their affected loved ones Offering referrals, connecting them with professional mental health practitioners such psychologists, psychiatrists, clinics, hospitals, both private and public service providers, as well as relevant social services institutions and professional practitioners like social workers. Psycho-educating loved ones on how to care for, assist, support patients, how cope and optimize their own mental health while caring for others.

Oasys Innovations (now known as GL Events South Africa)

Feb 2008 – Present

Johannesburg, Robertsham

Switchboard Operator/Receptionist

Duties: - Switchboard and frontline reception, taking calls and sending messages by email, communicating efficiently at all levels both on the phone and face to face. -Act as a frontline administrator, (meet and greet) and effectively direct walk-in clients as well as callers to the right departments. - Giving out accurate information to both internal and external stake holders, clients, suppliers and contractors. - Managing the electronic calendar for booking of meetings, Managing and operating switchboard and liaising with the Siemens (service provider) to ensure smooth operation of equipment and the system, reporting faults, facilitating repairs when necessary. - Managing the telephone management system (printing and distributing reports to minimise telephone costs. - Ordering the stationery and groceries. - Managing printers.

TLC Marketing Worldwide

Nov 2023 – May 2024

Johannesburg, Sandton

Customer Service Agent

To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and to clients. Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers. To answer all incoming calls promptly and resolve any customer queries promptly. To advise customers of products and offer availability and keep them informed on the progress of their booking. To make outbound calls to suppliers and make customer bookings. Liaise with other departments as necessary, including product development, client services and sales for campaign updates. Liaise with agents and partners. Ensure all necessary reports are accurate and kept up to date Estimate costs, for example mail shots and handling fees, for campaigns. Read spell-check and review presentation of all documents before sending. Accurate data capturing, Log and document all incoming and outgoing mail. Ensure all campaigns are within the service line agreement. Keep records of all customer details and ensure they are always up to date and compliant with Data Protection Regulations. Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers. Work across other customer service functions and understand the activities involved in each area.

MW Engineering Pty (Ltd

Feb 2018 – Aug 2021

Johannesburg, Centurion

PA to COO Executive support to COO

- Oversee and follow through on projects to successful completion. - Prioritizes conflicting needs, take initiative in proactively handling matters that arises overseeing. - Planning and coordinating to ensure to ensure the COO’s schedule is followed accordingly. Providing a platform for smooth communication between the COO’s office, internal and external stakeholders, maintaining credibility, support and trust. - Provide leadership crucial to build relationships crucial to the success of the business. - Work closely and effectively with the COO to keep him well informed of upcoming commitments and responsibilities, following up appropriately and effectively. - Act as barometer, having a sense of what the issues taking place in the business and keeping the COO informed and updated. - Planning, Organizing and travelling logistics - Assisting with travelling arrangements, including flights airport transfers, and accommodation bookings for COO and other relevant staff arranging travel plans. - Acting a gateway of communication, ensuring a seamless flow of communication between The COO and the operations department (site managers and supervisors) - Acting as a liason between staff, clients and suppliers - Managing the diary of the COO, assessing priority of appointments and reallocations if necessary, screening of incoming calls, post, email and faxes. - Administrative support - Organizing and maintaining electronic and paper filing, arrange company and personal events. Sourcing of supplier and subcontractor quotes. Planning events (lunch meetings, launches and personal dinner parties and birthdays). Catering and setup of boardrooms. Meet and greet visitors at all levels of seniority. Typing of correspondence i.e. official letters to internal and external stakeholders. Typing and distribution of meeting agendas and memos, taking of and distribution of minutes in the monthly project management status meetings.

GL Events South Africa (Previously known as Oasys Innovations)

Feb 2011 – Jun 2016

Johannesburg, Nasrec

Administrative Planner

- Supervising the Planning team (Including allocating of jobs and delegating tasks, following up on them and chasing deadlines). - Receiving and checking of quotes and job cards for the COO to sign off from the estimating department. - Maintenance of and updating of information and database on Virtaco. - Acting as a liaison between suppliers and Procurement, Raising of purchase requisitions on Pastel. - Making follow ups with procurement and the accounts department for purchase orders. - Following up with Account Executives, Key Account managers and clients and overseeing jobs still pending to see them successful completion. Updating the invoice status reports for the House accounts. - Updating and maintaining the System Design Lead timetable. - Updating the shell scheme lead timetable. - Liaising with clients, suppliers, Organizers, venues, account executives and key account managers for information, figures so as to brief the relevant departments (especially operations). - Reporting to line manager daily. - Supervising and Assisting planners to ascertain relevant information. - Putting of files into production, from sales, operations, transport logistics, to smooth build up onsite, and finally to break down. - Minutes taking and typing, typing of agendas and memos and distribution thereof Filling (Effective Electronic and physical maintenance of the planning department’s filling system. - Boardroom bookings. - Updating of the database, phone list and birthdays. - Switchboard/reception relief, accommodation and travel bookings. - Cross boarder and transport Logistics.

GL Events South Africa (Previously known as Oasys Innovations)

Feb 2009 – Jan 2011

Johannesburg, Robertsham

Client Services Liason

- Liaise effectively with internal and external clients. - Maintaining relationships with clients after sales in an effort to retain clients. - Resolve queries timeously and offer effective solutions to avoid a crisis situation, thus regaining and maintaining the level of trust by ensuring customer satisfaction. - Ensure smooth running of the sales process by practicing traffic management to ensure a seamless integration of the sale process. - Use troubleshooting techniques and offer solutions. - Above all provide service excellence in order to uphold the company image - Maintain existing client base and acquiring new ones through service excellence. - Apply assertiveness where and when necessary.

Education

University of South Africa

Jan 2022 – Oct 2025

Post-graduate degree in Honours Psychology (Psychological Counselling), Psychology

University of South Africa

Jan 2010 – Nov 2018

BA (Health Science & Social Services) Psychological Counseling Degree., Psychology

Lerato Molele

Partnership and Content Specialist (TLC Marketing Worldwide)

Skills

Languages