lerato mphuthi, Office assistant, call center representative, virtual assistant

About

I'm a office administrator and call center representative with atleast 4 years of experience. I am very ambitious person who is always willing to learn and challenge existing methods where improvement will be needed. I have excellent verbal and written communication skills.

Experience

Call force

Apr 2020 – Aug 2022

Remotely

Call center representative

-Assisting employers with their UIF Covid Ters applications. -Logging escalations on the system -Cancelling existing UIF claims for employees -Resetting passwords for employees and employers on the u-filling system -Assisting applicants on how to get their UIF reference number. -Advice on Covid 19 queries -Assist callers that have general UIF queries

Emit reversing time

Mar 2019 – Mar 2020

South Africa

Fleet administrator

-Process all the purchase orders on SAGE evolution for all branches -Send the P/O to the relevant suppliers -Pull up TFN report for KM and fuel report -Updating and checking monthly mileage -Follows up on outstanding invoices from the suppliers Follows up, files and updates on the truck accident insurance claims -Open mail and sort it, for fines and statements. -Maintain a filing system of completed purchase orders, with their relevant invoices -Capture all the completed purchase orders on a excel spreadsheet report -Cutting, copying, filling and indexing licenses -Capture the latest license dates on the Masterfile -Filling accurate, records of (gate control, vehicle inspection and invoices) -Convey consistent administrative efficiency and accuracy

BidAir cargo

Jun 2016 – Dec 2017

South Africa

Billing clerk

-Data capturing of waybills, accurate & deadline adherent -Create or update client files for safe and secure keeping of client information. -Receive and verify source documents from different program activities for data entry. -Identify missing data, inconsistencies, errors and follow-up with respective staff on missing data or errors. -Compare data entered with source documents and make necessary corrections to information entered. -Prepare data quality reports and report to supervisor -Perform regular data backups. -File client and other activity documents according to data management protocol. -Maintain an updated, effective and efficient filing system. -Distribute data and reports to relevant team members. -Provide administrative support i.e. copying, faxing, filing, archiving etc. -Scanning of waybills -Emails and constructions report on excel -General administration

Education

Sector education and training

Jan 2016 – Nov 2017

Freight Handling

South west Gauteng college (TVET)

Jan 2013 – Nov 2014

Human Resources management

Pace commercial secondary school

Jan 2008 – Dec 2012

Matric , Subjects: Economics, Mathematics, Accounting, English, Afrikaans, Life Orientation & Computer Applications Technology

lerato mphuthi

Office assistant, call center representative, virtual assistant

Skills

Languages