lesego lorenshiya ledingwane, My name is Lesego (Laurencia) I am a smart young woman, very hard working and goal oriented. Self suffician. Very bubbly personality.

About

My name is Lesego (Laurencia) I am a smart young woman, very hard working and goal oriented. Self suffician. Very bubbly personality. Looking forward to giving your clients/ an Awesome experience. My Skills and not limited to: ° Ability to build awesome relationships via cold calls, emails and appropriate interactions to influence the desired outcomes. ° Strong, self-motivated work ethic and the drive to not only meet but exceed targets ° Coachable, constantly seeking feedback and ways improve skills. ° Aggressive drive to achieve high targets – results oriented. °Strong accountability and commitment to excellence. Adapts well to and I am energized by change. ° Ability to discern priorities and manage multiple requests with ease. ° Ability to take initiative and work autonomously while staying available.

Experience

Outsurance Limited

May 2022 – Dec 2022

Centurion

Team Manager

Team Manager: Assisting a team of inspired individuals, offer great customer service department, making sure they meet up to the company's values, of awesome service. Resolving any client complaints. Meet up to great quality through quality audits and administrative duties. Performance Coaching and support

Outsurance limited

May 2015 – Apr 2022

Centurion

Client service/sales representative

Inbound client care advisor Job Description Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. Required to upsell on existing policies. Attributes: Client service oriented Attention to detail/Quality oriented Deadline and results oriented/Work standards Initiative Enthusiastic and passionate about the job and the company Effective at planning and organisation/Work management Teamwork/Collaboration Judgment/Problem solving Adaptability Integrity Tolerance for stress Ambitious highly motivated Driven Customer Service enthusiasts Work independently when required Skills: Selling skills Interpersonal and communication skills Negotiations Keyboard skills In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Outsurance limited

Sep 2014 – Apr 2015

Centurion

Pre-qualifyinng advisor

As pre-qualifier (entry level) was to call referrals, warm up the leads by giving Outsurance benefits so clients can do a quote.

Intundla game lodge

Jul 2013 – Mar 2014

Mpumalanga

Reservations

Make reservations, reception work, take calls, assist with marketing, bookings, events management

Education

Moonstone

Feb 2019 – Dec 2019

NQF4, Full insurance Qualification

Centurion Academy

Jan 2007 – Dec 2009

NQF5, Tourism Management

lesego lorenshiya ledingwane

My name is Lesego (Laurencia) I am a smart young woman, very hard working and goal oriented. Self suffician. Very bubbly personality.

Skills

Languages