Leslie Kadenge

About

software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Perceptive game tester well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Experience

playtest

Jan 2020 – Present

Nairobi

video game tester customer support representative

Provided subjective feedback to shape game development by applying personal and third-party taste profiles. Collaborated with team members to test multi-player content during quality assurance tasks. Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics. Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

google inc

Aug 2019 – Present

Nairobi

programmer

Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues. Built, tested and deployed scalable, highly available and modular software products. Evaluated multiple software solutions during early software architecture plotting and system migration planning stage. Wrote highly maintainable, solid code for software system, forming core framework and earning consistent praise from subsequent developers since initial version. Assessed costs and risks associated with developing new features and products. Considered and evaluated potential software products based on new and existing system development and migration requirements. Updated documentation with project deviations to capture changes. Performed regression and system-level testing to verify software quality and function prior to release. Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing. Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.

multiple

Aug 2018 – Present

Nairobi

functional and QA tester

Well versed in Test Report preparation, Defect Tracking Reporting and present this to senior management Writing test cases and executing them Understand the business need and develop user cases to catch defects early in the cycle Proactively bringing issues and problems to the attention of the team. Reviewed and analyzed system specifications. Collaborated with other QA Engineers to develop effective strategies and test plans. Executed test cases (manual or automated) and analyzed results. Evaluated product code according to specifications. Created logs to document testing phases and defects.

Education

zetech univesity

Sep 2020 – Present

information technology, bachelor of science in information technology

computer pride

Aug 2019 – Dec 2019

web design, animation , IT

Skills

Languages