Lesly Ortega, Marketing and internacional business

About

With a Marketing and International Business background, I have excelled in customer service, consistently resolving issues to achieve high satisfaction. Building strong relationships, I exceed expectations through professionalism. Leveraging expertise in sales, marketing, and HR, I provide innovative solutions for business growth. Proven track record of exceeding goals, self-motivated, and eager to learn. Adaptable team player delivering high-quality work. Committed to success and making a positive impact.

Experience

Sitel

Dec 2020 – Aug 2021

Panama

CUSTOMER SERVICES AGENT

Successfully resolved customer concerns and issues by actively listening, demonstrating empathy, and providing effective and efficient solutions, resulting in high customer satisfaction rates. • Assisted customers with product inquiries, technical support, billing questions, and other service-related matters, ensuring prompt and accurate resolution of their queries, leading to improved customer experience. • •Proactively educated customers about product features, benefits, and promotions, resulting in increased customer engagement, and interest and ultimately driving sales growth. • Identified customer needs and consistently recommended appropriate products or services tailored to their requirements, resulting in increased customer satisfaction and repeat business. • Effectively communicated pricing, terms, and conditions to customers, ensuring transparency and clarity during sales conversations, fostering trust, and minimizing misunderstandings. • Consistently met or exceeded sales targets and quotas by employing effective sales techniques, building rapport with customers, and utilizing persuasive closing strategies. • Maintained meticulous and up-to-date customer records, documenting interactions, inquiries, and sales transactions in the CRM system, facilitating streamlined communication and personalized service. • Demonstrated a commitment to continuous learning, regularly updating product knowledge and staying informed about industry trends, enabling the delivery of accurate information and personalized recommendations to customers. • Collaborated with team members and supervisors to share best practices, resolve complex issues, and contribute to achieving performance goals, fostering a supportive and productive work environment.

Hotel Sheraton & Aloft Panama

Apr 2016 – Mar 2018

Panama

HUMAN RESOURCES ASSISTANT AND ANALYST

Implemented and maintained a highly effective personnel performance evaluation system, providing valuable feedback and guidance to employees that resulted in enhanced performance and continuous improvement. • Developed and administered comprehensive fringe benefit and social service plans for employees, ensuring compliance with legal requirements and company policies, while fostering a supportive and engaged workforce. • Generated insightful reports and conducted data analysis on HR-related metrics and trends, enabling informed decision-making and the implementation of targeted strategies for talent management and organizational development. • Orchestrated engaging events and initiatives that promoted a positive work environment, fostering employee engagement, motivation, and recognition, leading to increased productivity and employee satisfaction. • Maintained meticulous records of employee licenses and certifications, ensuring compliance with regulatory requirements and company policies, which facilitated smooth operations and minimized legal risks. • Championed a culture of continuous learning and professional development for employees, fostering a growth mindset and providing opportunities for skill enhancement and career advancement. and effectively. • Managed HR paperwork accurately and confidentially, ensuring compliance and maintaining organized employee files. • Processed payroll accurately and on time, collaborating with departments to ensure policy and regulatory compliance. • Coordinated with healthcare providers and insurance companies, efficiently issuing letters of medical attention. • Prepared accurate work letters and documents, meeting legal requirements, and ensuring precision. • Administered benefits as outlined in the Collective Bargaining Agreement, ensuring compliance and timely processing. • Conducted valuable exit interviews, gathering feedback, and identifying improvement opportunities.

Education

Universidad Tecnológica de Panamá (UTP)

Jan 2016 – Nov 2021

MARKETING AND INTERNATIONAL BUSINESS DEGREE, Marketing

Lesly Ortega

Marketing and internacional business

Skills

Languages