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Letícia de Oliveira

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Intro
São Paulo, Brazil
Studied MANAGEMENT at SENAC
Studied Chemestry at HARVARD EDX
Studied ADMINISTRATION at ABRAFORDES
Studied Chemestry at UFABC
Studied LOGISTICS at UNE WORK
Studied TURISM at UNE WORK
Studied HOTELS at UNE WORK
Studied EVENTS at UNE WORK'
Joined April 23, 2023

Skills

Languages

English
-
Advanced
Portuguese
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Native or Bilingual
Spanish
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Basic
About
I work with custumer services for the last 5 years
Experience
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MANUELA RIOS
Aug 2020 – Mar 2023
SÃO PAULO - SÃO PAULO, BRAZIL
BILINGUAL OPERATOR
Telephone callings, service logistics, scheduling, customer support, value negotiation, cashier, finantial planning, payments, bills, dayly marketing strategies.
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CLÍNICA APAMAS
Sep 2019 – Mar 2020
SÃO PAULO - SÃO PAULO, BRAZIL
BILINGUAL TELEPHONE OPERATOR
Telephone callings, logistic service, scheduling, customer support, value negotiation, sellings, cashier.
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GRAFITTI VIDEOKE BAR
May 2019 – Sep 2019
SÃO PAULO - SÃO PAULO, BRAZIL
MARKETING ASSISTANT - PERSONAL ASSISTANT
Budgets, business agreements, revitalization, selection and training emplyees of all sectors, monitoring activities and coordination of the operation, health regulations, aquiring, receiving and supporting customers, implementing and monitoring a delivery system, support for bar functions, kitchen, cashier, DJ and attendant when necessary, follow-up and development of strategies and marketing team, organization and follow-up of own and third-party events.
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ICO GASTRONOMIA
Mar 2017 – Nov 2018
SÃO PAULO - SÃO PAULO, BRAZIL
GASTRONOMIC CONSULTANT
Budgets, business agreements, openings, renovations, team selection and training, activities monitoring , health regulation, aquisition, reception and customer support.
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IGS EMERGENCIAS MÉDICAS
Nov 2016 – Feb 2017
SÃO PAULO - SÃO PAULO, BRAZIL
ADMINISTRATIVE ASSISTANT
Billing, telephone and customer service, control of calls and organization of external service providers.
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DCE - UFABC
Jan 2014 – Dec 2014
SANTO ANDRÉ - SÃO PAULO, BRAZIL
FINANCIAL DIRECTOR
Cash and bank management, allocation and fundraising, invoice billing, assembly of organizational spreadsheets, event organization, budgets, hiring services, people management.
Education
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SENAC
Mar 2022 – Apr 2022
BARS AND RESTAURANTS - MANAGEMENT, MANAGEMENT
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HARVARD EDX
Mar 2020 – Jun 2020
SCIENCE&COOKING: FROM HAUTE COUSINE TO SOFT MATTER SCIENCE (CHEMISTRY), Chemestry
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ABRAFORDES
Mar 2020 – Apr 2020
BARS AND RESTAURANTS ADMINISTRATION, ADMINISTRATION
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UFABC
Jan 2013 – Nov 2018
MATERIALS ENGINEER, Chemestry
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UNE WORK
Jan 2011 – Mar 2011
LOGISTICS | PROFESSIONALIZER, LOGISTICS
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UNE WORK
Oct 2010 – Dec 2010
TURISM | PROFESSIONALIZER, TURISM
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UNE WORK
Jun 2010 – Nov 2010
HOTELS | PROFESSIONALIZER, HOTELS
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UNE WORK'
Mar 2010 – May 2010
EVENTS | PROFESSIONALIZER, EVENTS
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