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Lexi Trotta

Summerville, United States
Director of Operations and Development at Therapy Practice Solutions
Office Manager and Biller at The Holistic Counseling Center
Virtual Assistant at Therapy Practice Solutions
Studied Psychology at St. Josephs College New York
Joined May 29, 2024



Native or Bilingual
As an accomplished Director of Operations, Development, and Administration, I bring a wealth of experience in orchestrating multifaceted organizational strategies to drive growth and efficiency. With a proven track record of optimizing operational processes, fostering strategic partnerships, and implementing innovative solutions, I excel in streamlining workflows and maximizing resources. My expertise spans project management, financial oversight, and team leadership, empowering organizations to achieve their objectives with precision and agility. As a visionary leader with a keen eye for detail and a passion for continuous improvement, I am dedicated to driving operational excellence and facilitating sustainable growth across all facets of the organization.
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Therapy Practice Solutions
Apr 2023 – Present
Director of Operations and Development
● Implemented strategies to streamline workflows and maximize efficiency. ● Managed daily operations, including staffing, scheduling, and performance management. ● Led business development to expand client base in the mental health sector. ● Built partnerships with mental health professionals to promote services. ● Identified market opportunities and developed new service offerings. ● Maintained strong client relationships and ensured satisfaction. ● Guided and mentored a diverse team, fostering professional growth. ● Recruited, trained, and onboarded new team members. ● Promoted an inclusive and supportive work environment
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The Holistic Counseling Center
May 2022 – Present
Office Manager and Biller
● Oversaw all administrative functions, including scheduling appointments, managing client inquiries, and maintaining EHR in compliance with HIPAA. ● Coordinated communication between clients, clinicians, and healthcare providers for seamless care. ● Managed office supplies, equipment, and inventory to ensure operational readiness. ● Cultivated a welcoming atmosphere for clients, addressing needs promptly and maintaining a comfortable waiting area. ● Coordinated intake procedures and guided clients through the registration process. ● Acted as a compassionate point of contact for clients, addressing inquiries and concerns. ● Generated financial reports, analyzed billing data, and optimized revenue. ● Handled insurance-related inquiries, verified coverage, and explained billing procedures. 09/2021 - Present ● Prepared and submitted insurance claims accurately, utilizing billing codes and documentation to maximize reimbursement. ● Collaborated with billing specialists to resolve discrepancies and appeal denied claims. ● Facilitated and managed staff meetings and served as a liaison between management and frontline staff. ● Recruited, trained, and onboarded new team members.
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Therapy Practice Solutions
Sep 2021 – Present
Virtual Assistant
● Established and maintained remote relationships with 20+ clients, resolving office and client conflicts. ● Communicated with clients and patients regarding scheduling, requests, referrals, and billing/insurance issues. ● Managed client caseloads and referrals via phone, email, and online portals. ● Supported mental health and therapy professionals with various administrative tasks. ● Created weekly detailed reports on project status and time updates for 20+ clients. ● Handled all insurance and billing tasks, including claim submission, denials, credentialing, and invoicing. ● Assisted providers with tasks like insurance aging, resume updates, licensing, and contract management. ● Recruited, trained, and onboarded new team members. ● Facilitated clinician enrollment with insurance networks and managed care organizations. ● Negotiated provider contracts and fee schedules with insurance companies. ● Acted as a liaison between clinicians, administrative staff, credentialing organizations, and insurance companies.
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Arcara Personalized Psychiatry
Jun 2021 – Jun 2022
Administrative Assistant
● Scheduled appointments for psychologists and psychiatrists, ensuring professionalism and confidentiality. ● Coordinated staff schedules and managed over 2,000 patient files. ● Verified insurance coverage and utilized systems like AthenaHealth and OfficeAlly. ● Handled insurance claims and prior authorizations. ● Communicated with patients about balances, payment plans, and insurance information.
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Long Island Behavioral Health
Dec 2020 – Sep 2021
Intake Coordinator/Managing Assistant
● Managed therapist schedules for in-person and telehealth visits, ensuring compliance with COVID-19 guidelines. ● Analyzed data and created an email marketing campaign that increased call volume by 20%. ● Scheduled intakes and follow-up appointments with therapists. ● Assisted with onboarding employees, HR tasks, and managing job posts. ● Formed strong relationships with referral partners and therapists via phone and email.
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St. Josephs College New York
Sep 2018 – May 2021
Bachelor's Degree, Psychology