Lexi Trotta

About

As an accomplished Director of Operations, Development, and Administration, I bring a wealth of experience in orchestrating multifaceted organizational strategies to drive growth and efficiency. With a proven track record of optimizing operational processes, fostering strategic partnerships, and implementing innovative solutions, I excel in streamlining workflows and maximizing resources. My expertise spans project management, financial oversight, and team leadership, empowering organizations to achieve their objectives with precision and agility. As a visionary leader with a keen eye for detail and a passion for continuous improvement, I am dedicated to driving operational excellence and facilitating sustainable growth across all facets of the organization.

Experience

Therapy Practice Solutions

Apr 2023 – Present

Remote

Director of Operations and Development

● Implemented strategies to streamline workflows and maximize efficiency. ● Managed daily operations, including staffing, scheduling, and performance management. ● Led business development to expand client base in the mental health sector. ● Built partnerships with mental health professionals to promote services. ● Identified market opportunities and developed new service offerings. ● Maintained strong client relationships and ensured satisfaction. ● Guided and mentored a diverse team, fostering professional growth. ● Recruited, trained, and onboarded new team members. ● Promoted an inclusive and supportive work environment

The Holistic Counseling Center

May 2022 – Present

Remote

Office Manager and Biller

● Oversaw all administrative functions, including scheduling appointments, managing client inquiries, and maintaining EHR in compliance with HIPAA. ● Coordinated communication between clients, clinicians, and healthcare providers for seamless care. ● Managed office supplies, equipment, and inventory to ensure operational readiness. ● Cultivated a welcoming atmosphere for clients, addressing needs promptly and maintaining a comfortable waiting area. ● Coordinated intake procedures and guided clients through the registration process. ● Acted as a compassionate point of contact for clients, addressing inquiries and concerns. ● Generated financial reports, analyzed billing data, and optimized revenue. ● Handled insurance-related inquiries, verified coverage, and explained billing procedures. 09/2021 - Present ● Prepared and submitted insurance claims accurately, utilizing billing codes and documentation to maximize reimbursement. ● Collaborated with billing specialists to resolve discrepancies and appeal denied claims. ● Facilitated and managed staff meetings and served as a liaison between management and frontline staff. ● Recruited, trained, and onboarded new team members.

Therapy Practice Solutions

Sep 2021 – Present

Remote

Virtual Assistant

● Established and maintained remote relationships with 20+ clients, resolving office and client conflicts. ● Communicated with clients and patients regarding scheduling, requests, referrals, and billing/insurance issues. ● Managed client caseloads and referrals via phone, email, and online portals. ● Supported mental health and therapy professionals with various administrative tasks. ● Created weekly detailed reports on project status and time updates for 20+ clients. ● Handled all insurance and billing tasks, including claim submission, denials, credentialing, and invoicing. ● Assisted providers with tasks like insurance aging, resume updates, licensing, and contract management. ● Recruited, trained, and onboarded new team members. ● Facilitated clinician enrollment with insurance networks and managed care organizations. ● Negotiated provider contracts and fee schedules with insurance companies. ● Acted as a liaison between clinicians, administrative staff, credentialing organizations, and insurance companies.

Arcara Personalized Psychiatry

Jun 2021 – Jun 2022

Remote

Administrative Assistant

● Scheduled appointments for psychologists and psychiatrists, ensuring professionalism and confidentiality. ● Coordinated staff schedules and managed over 2,000 patient files. ● Verified insurance coverage and utilized systems like AthenaHealth and OfficeAlly. ● Handled insurance claims and prior authorizations. ● Communicated with patients about balances, payment plans, and insurance information.

Long Island Behavioral Health

Dec 2020 – Sep 2021

Remote

Intake Coordinator/Managing Assistant

● Managed therapist schedules for in-person and telehealth visits, ensuring compliance with COVID-19 guidelines. ● Analyzed data and created an email marketing campaign that increased call volume by 20%. ● Scheduled intakes and follow-up appointments with therapists. ● Assisted with onboarding employees, HR tasks, and managing job posts. ● Formed strong relationships with referral partners and therapists via phone and email.

Education

St. Josephs College New York

Sep 2018 – May 2021

Bachelor's Degree, Psychology

Skills

Languages