Leyla Hochleitner , Costumer Support Representative

About

I’m a professional with over 5 years of experience in teaching and as a pedagogical coordinator, where I’ve developed strong communication and problem-solving skills. I’m comfortable working with a wide range of people, explaining complex ideas clearly, and providing solutions to challenges. With experience in online platforms and remote support, I’m quick to adapt to new technologies and am passionate about delivering excellent customer service.

Experience

Autonomous

Jan 2019 – Jan 2025

Brazil and Portugal

Private English Teacher

Created personalized lessons tailored to individual student needs, adapting to different learning styles. Explained complex language concepts in a simple and accessible way, a skill that’s transferable to customer support. Managed student schedules and taught online, ensuring flexibility and efficiency in all interactions.

KNN Idiomas

Apr 2022 – Nov 2022

Brazil

Pedagogical Coordinator

KNN Idiomas is one of Brazil's largest language schools, with over 1,000 units and an annual revenue of R$ 1.2 billion. Led teacher training and mentoring programs, ensuring top-quality teaching. Observed classes, providing constructive feedback to help teachers improve. Acted as a mediator between teachers, students, and parents, addressing concerns and fostering open communication. Facilitated discussions with parents to address student progress and concerns, ensuring a positive educational experience for all. Developed teaching materials and introduced new methods to enhance the learning experience.

Education

CNA

Dec 2014 – Dec 2018

Master 2, English Course

Etec

Jan 2014 – Dec 2017

High School

Leyla Hochleitner

Costumer Support Representative

Skills

Languages