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Liam McGovern

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Intro
Colombo, Sri Lanka
General Manager at Salty Swamis Surf Shop and Cafe
Hospitality
Joined March 6, 2021

Skills

Languages

English
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Native or Bilingual
About
Australian, currently living in Sri Lanka
Experience
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Salty Swamis Surf Shop and Cafe
Nov 2018 – Present
Sri Lanka
General Manager
As General Manager, my role is to ensure that the values and ethos of the business are upheld to the highest of standards and that all employee’s tasks are completed efficiently and effectively. As the first point of contact through various channels, I create a positive and consistent customer experience and boost consumer confidence of what the brand has to offer. Furthermore, I oversee the sourcing, building and maintaining of relationships with domestic and international suppliers for both café and retail branches of the business. I am also directly involved with our business to consumer marketing strategy, as well as digital and event marketing.
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Little Way Drink and Dine
Jan 2016 – Nov 2017
Perth, Western Australian
Head Barista
During my time as Head Barista, I would utilize my vast experience and coffee knowledge to produce quality products and high standards of service. Furthermore, I would manage daily operations including staff management and training, customer experience and up keeping of inventory and stock. In addition to maintaining a consistently high quality product and experience for loyal and returning clientele, I would also generate revenue through specially considered and expanded experiences, to attract new customers to the store.