User's Cover Picture
User's avatar

Lichelle Marie Reyes

Premium Customer Service Provider | Customer Experience Enhancer

Message
Intro
Cavite, Philippines
Sales/ Customer Service Representative at Dorm Room Movers
Studied at Lyceum of the Philippines
Health, Wellness & Fitness
Joined August 14, 2023

Skills

About
🚀Do you need a scalable solution to handle increasing customer support demands? ⚡ I'm experienced in the BPO sector and have had various roles with American organizations, ranging from voice and non-voice projects (chat support, email handling, and data entry) to freelance snippet writing. 🎯 Customer Support (Email, Chat, Inbound, and Outbound) 🎯 Data Entry 🎯 Zendesk 🎯 General Office and Google Suite Let's uncover the ways I can contribute.
Experience
User avatar
Dorm Room Movers
Feb 2023 – Present
Remote
Sales/ Customer Service Representative
∙ Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. ∙ Took payment information and other pertinent information such as addresses and phone numbers to place orders. ∙ Complied with company policies and procedures by encouraging positive and effective work environment among all employees. ∙ Resolved concerns with products or services to help with retention and drive sales
Education
User avatar
Lyceum of the Philippines