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Liela Liebenberg

Virtual Assistant

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Intro
Cape Town, South Africa
Receptionist/Administrator at Dr Karen Isted - Chiropractor
Studied at Hermanus High School
Studied at Pretoria High School for Girls
Joined November 17, 2020

Skills

Languages

Afrikaans
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Fluent
English
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Native or Bilingual
About
I am a person that does not stray away from challenges. I always strive to further my skills, where I am able to, in order to better assist my clients. I adapt quickly to the needs of my clients while remaining respectful of their wishes and how they expect the work to be done. My list of skills showcases which platforms I am able to use and which positions I am best suited for. I am willing to adapt, further my skill set and learn how to use other platforms if I am required to do so. I would view myself as a very punctual person therefore meeting a deadline is very important to me. I look forward to new challenges in order to grow my online platform and reach. I look forward to hearing from and working with you.
Experience
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Dr Karen Isted - Chiropractor
Mar 2020 – Present
Hermanus, Western Cape, South Africa
Receptionist/Administrator
Efficiently communicate with patients via email and telephone calls. Make bookings for patients and personal appointments for the doctor. Oversee all invoices, I am in charge of all email communications and ensuring efficient communication between the doctor and her patients. This means constructing emails in a formal manner. As the receptionist, I ensure that all payments are made on time. Working with the payments, I thus have to do light book keeping in order to keep track of the income and expenses of the practice. I am in charge of making all appointments, pertaining to patients needing an appointment and personal appointments for the doctor herself. This allows me to daily further develop my telecommunications skills. In terms of filing, I develop forms for the clinic. Handling the files demands that the files be systematically sorted, both physically and digitally. Regarding stock, my previous shop management position helps me to easily keep track of the stock and put through orders when and where necessary. My daily admin requires me to use Microsoft Office for invoices/receipts, Microsoft Excel and Microsoft Office PowerPoint to keep track of the clinical data. Data entry is a big part of my position as we create digital records of all the patients, frequency of patient visits, location census and more. I believe the skills and experience that I posses would be beneficial to any person that requires the services that I have to offer.
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Victoria's Pantry
Aug 2019 – Mar 2020
Hermanus, Western Cape, South Africa
Shop Manager
Ensure the general upkeep of the shop. Complete stock takes and place orders for stock where necessary. Successfully perform sales and promote products within the shop. Develop a full understanding of the IQ Retail system.
Education
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Hermanus High School
Jan 2017 – Dec 2019
High School Diploma
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Pretoria High School for Girls
Jan 2014 – Dec 2016
Completed Grade 8-10
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