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LIEZA Ruden

Customer Service Representative

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Intro
Makati City, Philippines
Customer Service Representative at ContactPoint360
Joined April 3, 2025

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English
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About
I am a dedicated professional with nearly three years of experience in customer service and a background in education, making me passionate about roles that require effective communication and proactive problem-solving. My work interest lies in environments where I can connect with diverse individuals and contribute to creating exceptional customer experiences. One of my strongest assets is my ability to simplify complex issues and maintain a calm, solution-oriented approach under pressure, ensuring that every interaction is both meaningful and productive.
Experience
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ContactPoint360
May 2023 – Present
Cebu City, 6000 Cebu
Customer Service Representative
My responsibilities include responding to customer inquiries promptly via chat, making outbound calls, and sending emails to assist customers.
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Qualfon Philippines, Inc.
Jun 2022 – Apr 2023
Cebu City, 6000 Cebu
Customer Service Representative
Answering incoming calls and provide prompt and accurate assistance