LIEZA Ruden

Customer Service Representative

Message

Intro

Makati City, Philippines

Customer Service Representative at ContactPoint360

Joined April 3, 2025

Skills

Languages

English

Advanced

About

I am a dedicated professional with nearly three years of experience in customer service and a background in education, making me passionate about roles that require effective communication and proactive problem-solving. My work interest lies in environments where I can connect with diverse individuals and contribute to creating exceptional customer experiences. One of my strongest assets is my ability to simplify complex issues and maintain a calm, solution-oriented approach under pressure, ensuring that every interaction is both meaningful and productive.

Experience

ContactPoint360

May 2023 – Present

Cebu City, 6000 Cebu

Customer Service Representative

My responsibilities include responding to customer inquiries promptly via chat, making outbound calls, and sending emails to assist customers.

Qualfon Philippines, Inc.

Jun 2022 – Apr 2023

Cebu City, 6000 Cebu

Customer Service Representative

Answering incoming calls and provide prompt and accurate assistance