I am a customer service representative with over 15 years in retail, sales and customer service.
Experience
Specsavers Cresta
Jun 2021 – Apr 2023
Johannesburg
Optical Assistant
Answering the phone, booking appointments and resolving customer queries. Confirming medical aid benefits and obtaining authorisation for customer billing. Taking payment and providing customers with invoices and receipts. Upselling on frames, lenses and accessories.
