I’m a results-driven professional with a strong track record of increasing business performance through strategic customer engagement, exceptional attention to detail, and a deep commitment to client satisfaction. With years of experience in customer-facing roles, retail leadership, and operational management, I’ve consistently driven revenue growth, improved retention, and implemented solutions that streamline processes and elevate the customer experience. I pride myself on being proactive, highly organized, and always focused on delivering measurable outcomes that support both short-term wins and long-term business success.
Experience
Dynamic Workforce Solutions
Mar 2025 – Present
Cleveland, Ohio
Business Services Manager
• Lead a team in delivering customized business solutions, including hiring events, labor market insights and training incentives, resulting in a 20% increase in employer satisfaction.
• Collaborate cross-functionally with case managers, training providers and career coaches to align job seeker readiness with labor market demands.
• Track performance metrics including employer retention, participant placement rates and training outcomes to meet or exceed contract goals.
• Conduct regular one-on-one coaching sessions with team members to provide performance feedback, professional development and support individual growth.
• Drive employer engagement and business development strategies in alignment with WIOA priorities, ensuring fair access to career pathways for job seekers.
• Establish and support relationships with local employers, economic development agencies and community stakeholders to expand job placement, on-the-job-training, and work-based learning opportunities.
• Aligned job seeker readiness with employer needs through targeted team coaching and case management coordination.
• Monitored performance metrics across employer retention, placement, and training outcomes—consistently meeting or exceeding contract goals.
