Linda Nagorova, Content moderator

About

Disciplined content moderator with 3+ years of experience in the social media and customer service industries. Used to be a high-performer maintaining high accuracy rate from the very first days. Skilled at quickly identifying and resolving issues. Supportive and reliable team player. Worked remotely for two years maintaining the same high level of job performance.

Experience

TELUS Intl AI

Oct 2018 – Present

Riga

Content moderator

Moderated online social media content while achieving productivity and quality targets that fit within the client's SLAs Analyzed policies and operational guidelines for potential overlaps Quickly recognized and reported potentially dangerous viral trends that could lead to real-world harm,successfully stopping them from spreading. Performed personal identity documentation vertification tasks to help avoid possible real-life fraudelent events with over 200 cases daily. Verified graphical content according to strict policies and regulations

Booking Group Corporation SIA

Feb 2015 – Jan 2018

Riga

Car Rental Agent & Customer Service Rep.

Used the company approved sales and service techniques when determining customer needs Resolved customer disputes to maintain positive relationships and increase customer base. Handled 90+ calls daily,with duties including signing up new customers,retrieving customer data,presenting relevant product information,and cancelling services. Collected payment by processing credit card transactions. Trained new employees in customer service script recitation,conflict resolution,and data entry practices. Operate multiple live chat sessions at one time with customers requesting technical,billing,sales and product information.

Education

ISMA University

Sep 2009 – May 2014

Bachelor, Business Administration in Tourism

Presentation Secondary School Kilkenny

Sep 2006 – Aug 2009

Linda Nagorova

Content moderator

Languages