LINDOKUHLE MAVUSO, Branch Manager

About

I’m Lindokuhle Mavuso, a results-driven professional with over 10 years of experience in retail operations and leadership. As a Branch Manager, I’ve excelled in managing operations, driving sales, and delivering exceptional customer service. Work Interests I’m eager to transition into remote digital operations, particularly roles like Digital Trading Operations Assistant, where I can leverage my operational expertise, learn digital analytics, and contribute to innovative teams in a flexible, remote setting. Strengths Attention to Detail : Proven in accurate stock management and financial transactions. Process Adherence : Skilled at following protocols and optimizing workflows. Data Management : Proficient in Excel for tracking and analyzing performance. Communication : Fluent in English, ensuring clear feedback in virtual environments. Adaptability : Thrive under pressure and quickly master new tools and systems.

Experience

Dunns

May 2025 – Present

Johannesburg

Branch manager

As a Branch Manager at Dunns Stores, I would oversee daily store operations, drive sales, and deliver exceptional customer service to achieve business targets. My responsibilities include leading and training staff, managing stock levels, minimizing shrinkage, and ensuring accurate financial transactions. I would implement company policies, maintain store presentation, and ensure compliance with operational standards. Additionally, I would analyze store performance, execute promotional strategies, and foster a customer-focused environment to enhance profitability and team productivity.

Lewis Furniture

Apr 2024 – Apr 2025

Mpumalanga

Branch manager

As a Branch Manager at Lewis Group, I oversee daily store operations, drive sales performance, and ensure exceptional customer service to meet company targets. I manage and train staff, handle stock control, minimize shrinkage, and ensure accurate financial transactions. Additionally, I implement company policies, maintain store presentation, ensure compliance with operational and regulatory standards, manage customer accounts, handle credit applications, and oversee effective debt collection processes.

Lewis Group

Apr 2024 – Apr 2025

Mpumalanga

Branch manager

PEP Store

Oct 2014 – Mar 2024

Mpumalanga

Branch manager

As a Branch Manager at PEP Stores, I managed store operations, drove sales, and ensured excellent customer service to maintain profitability. I led and trained staff, handled stock management, and minimized shrinkage while overseeing cash handling and banking processes. Additionally, I implemented company policies, ensured compliance with operational standards, executed promotions, and analyzed store performance to drive continuous improvement.

PEP STORES

Oct 2014 – Mar 2024

Mpumalanga

Branch manager

As a Branch Manager at PEP Stores, I managed store operations, drove sales, and ensured excellent customer service to maintain profitability. I led and trained staff, handled stock management, minimized shrinkage, and oversaw cash handling and banking processes. Additionally, I implemented company policies, ensured compliance with operational standards, executed promotions, and analyzed store performance to drive continuous improvement.

Education

Ndlela High School

Jan 2011 – Dec 2011

Grade 12, Matric

LINDOKUHLE MAVUSO

Branch Manager

Skills

Languages