I’m a motivated and service-oriented professional with over 3 years of experience in the banking industry, specializing in customer service, client support, and financial consulting. My background has equipped me with strong interpersonal skills, problem-solving abilities, and a deep understanding of how to provide value-driven support in high-pressure environments.
After leaving the banking sector, I’m now looking to leverage my experience in customer service in a remote work environment. I’m passionate about helping people, solving problems efficiently, and ensuring positive client experiences across different channels—whether via phone, email, or live chat.
I’m actively seeking remote customer support or client success roles, where I can continue to grow professionally while delivering exceptional service. I’m also open to learning new tools (such as CRM systems, Zendesk, HubSpot, etc.) and collaborating with international teams.
Experience
Joint Stock Commercial Bank for Foreign Trade of Vietnam
May 2022 – Mar 2025
Vietnam
Consultant
Provided personalized financial consultations to individual clients, advising on products such as savings accounts, loans, credit cards, and insurance.
Built and maintained strong client relationships through regular communication and prompt support.
Identified customer needs and recommended appropriate banking solutions to help clients achieve financial goals.
Handled customer inquiries, complaints, and transactions in a professional and timely manner.
Assisted clients in account opening, loan applications, and digital banking services.
Joint Stock Commercial Bank for Foreign Trade of Vietnam
May 2022 – Mar 2025
Vietnam
Bank Consultant
• Provided personalized financial consultations to individual clients, advising on products such as savings accounts, loans, credit cards, and insurance.
• Built and maintained strong client relationships through regular communication and prompt support.
• Identified customer needs and recommended appropriate banking solutions to help clients achieve financial goals.
• Handled customer inquiries, complaints, and transactions in a professional and timely manner.
• Assisted clients in account opening, loan applications, and digital banking services.
• Ensured compliance with bank policies, procedures, and relevant financial regulations.
• Collaborated with internal teams to resolve complex service issues and enhance customer satisfaction.
