With 20+ years of experience in management, analytics, and administration across global markets, I excel in cross-functional environments and thrive on variety. I have supported C-suite executives, led diverse projects, and collaborated with leadership to drive strategic initiatives. My adaptability and effective communication across all organizational levels have allowed me to successfully work with multicultural teams across multiple time zones.
I have led and managed cross-functional teams, offering coaching and support to ensure performance targets were met. I worked with multicultural teams across different time zones, promoting strong team cohesion and productivity. I have a strong commitment to delivering customer-centric experiences.
I have experience managing day-to-day operations, including scheduling and workload distribution, to ensure the smooth execution of projects and client deliverables. I successfully coordinated with diverse teams, balancing resources and priorities for optimal outcomes. Additionally, I streamlined processes and introduced Standard Operating Procedures (SOPs) that enhanced workflow efficiency and reduced operational delays by 15%.
As Client Project Manager I act as the main point of contact for critical issues, resolving conflicts with empathy and a calm, solution-oriented approach. I lead teams through sensitive situations, ensuring effective problem-solving with a strong focus on customer satisfaction.
I have strong experience developing and enforcing SOPs, driving continuous improvements in project execution and customer interactions. I contributed to improvements that increased productivity and reduced operational inefficiencies by 20%.
I worked closely with C-suite executives and various functional teams to ensure seamless service delivery and operational excellence. I led projects in diverse sectors, collaborating with global teams to achieve business objectives and ensure customer satisfaction.
I use data analysis to track project performance, ensuring KPIs such as customer satisfaction, timelines, and budget adherence were consistently met. I identified opportunities for optimization and drove initiatives that improved team performance by 15%.
I have 7 years of experience as a Client Project Manager, successfully managing relationships with clients to ensure project and operational needs were met and expectations exceeded.
I have significant start up experience including providing office management and executive support to the CEO and several co-owners at a former professional services start-up as well as formerly owning my own digital business.
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Experience
Independent
Sep 2017 – Present
Johannesburg, South Africa
Client Project Manager
Since 2017, I have successfully managed and supported a diverse range of client projects across global sectors, including telecommunications, education, wealth management, and hospitality. I have been responsible for overseeing budgets exceeding ZAR 7 million while coordinating cross-functional and cross-cultural teams to ensure the successful delivery of project goals and client satisfaction.
Refer to my Resume for detailed information.
