I have overseen ITSM Change processes for IT infrastructure and applications for over 9 years across multiple regions and platforms, ensuring compliance with ITIL standards, minimizing risk and disruption, enhancing business value and customer satisfaction.
I am a results-oriented, concept-driven, and positive IT professional, with a passion for continuous learning (I have my ITIL V4 Certification and Six Sigma Yellow Belt). I have a proven track record of leading successful IT projects and initiatives as well. I am experienced with ServiceNow, and familiar with SaaS, DevOps tools such as Azure, Jenkins, and Octopus.
