I’m a passionate and detail-oriented professional with a strong interest in customer experience, event coordination, and travel planning. My background includes hands on experience in guest services, project management, and family focused entertainment, where I thrive in dynamic, fast paced environments. I have a natural ability to connect with people, solve problems creatively, and bring a high level of energy and organization to every project I take on. Whether it's planning memorable travel experiences or leading on site events, I’m driven by the opportunity to create meaningful moments and deliver exceptional results. My strengths lie in communication, adaptability, and a genuine enthusiasm for helping others, making me a valuable team player in any customer facing or operations based role.
Experience
Level Furnished Living
Mar 2022 – Present
Vancouver, B.C
Guest Services Agent
Delivered concierge-level service to elite clients including Cirque du Soleil and film/TV production teams.
Increased guest satisfaction scores by 90% through rapid problem-solving and service personalization.
Maintained accurate client records and implemented guest preference tracking to support ongoing loyalty and satisfaction.
Supported onboarding and coached new team members to uphold luxury service standards.
Happily Ever After Trips
Jul 2020 – Present
online
Independet Travel Agent
Create personalized, detail itineraries and manage all aspects of client travel logistics.
Provided high-touch service with confidentiality and accuracy in transactions and guest preferences.
Built long term client relationships through clear communication and exceptional customer care.