Lizzy Mokwalase, Customer service sales representative

Outsurance shared services - Hastings direct UK

Oct 2021 – Sep 2022

South Africa

Retentions customer service agent

Taking a variety of inbound calls, they could in they could include changes to existing policies, giving quotes and retaining customers who are looking to cancel with us. Offering customers our great range of products and services. By retaining customers that call in to cancel their existing risks and/or policies, where it is possible to retain the customer, whilst providing AWESOME SERVICE to existing customers (or policy holders as they're also known) based in the United Kingdom and ensuring we're meeting their expectations. Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions Share your knowledge with our customers and maintain effective customer service by developing a positive relationship, ensuing customer satisfaction and loyalty.

Outsurance

Jan 2021 – Sep 2021

South Africa

Inbound Sales advisor

Answer inbound calls from potential clients who are looking for insurance qoutations on short term insurance, Inform the clients about our insurance using a script Build rapport with clients Explain more about the product and answer any questions in relation to the product and the company Asking questions to engage the client and keep the conversation going Listening to a client's needs to generate a sale

Platinum life insurance Ltd

May 2019 – Oct 2020

South Africa

Outbound sales representative

Generate sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads. Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills. Securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions.

Lizzy Mokwalase

Customer service sales representative

Skills