I am seeking a Customer Service role, offering 5 years of customer service experience and proficiency in multi-system navigation. Skilled in resolving inquiries, maintaining confidentiality, and providing empathetic customer support. Demonstrates the ability to work collaboratively, adhere to regulations, and perform under high-volume conditions.
Experience
Illinois Tollway
Oct 2021 – Dec 2024
Downers Grove, IL
Customer Service Representative
• Maintain strict confidentiality of customer information in compliance with the Privacy Act.
• Update customer accounts and document phone inquiry resolutions with precision.
• Process credit card payments and post transactions to I-PASS and enforcement system databases efficiently.
• Provide customer service by offering tailored recommendations and managing I-PASS account operations
Xtend Healthcare
Mar 2020 – Dec 2021
Hendersonville, TN
Customer Advocate Specialist
• Managed high-volume inbound communication, successfully registering and scheduling individuals for
COVID-19 vaccinations, ensuring adherence to state guidelines and systems.
• Fostered positive customer relationships through effective communication, contributing to customer retention
and satisfaction by addressing inquiries, resolving issues, and providing detailed product information.
• Collaborated with management and cross-functional teams to identify customer trends, streamline service delivery,
and enhance reporting mechanisms, ultimately improving service metrics and customer experience.
Amazon Fulfillment Center
Dec 2018 – Mar 2020
ICQA Associate Romeoville, IL
ICQA Associate
• Resolved and audited inventory defects within designated SLAs, ensuring thorough documentation of root causes
to enhance future inventory accuracy.
• Conducted analyses of various materials and products, adhering to strict specifications and test methods to
maintain quality control.
• Identified and rectified inaccuracies within inventory systems, contributing to the reduction of order cancellations
by facilitating efficient product picking for operational teams