Lorena Castiblanco

Message

Intro

Colombia

Customer service representative at 24/7 intouch

Studied Economy, trade at CUN

Joined October 27, 2021

Skills

Languages

English

Advanced

About

I am 21 years old, I am currently working from home with L'Oreal through a Canadian company (call center) I study international business which is a really good carrier. I have customer service experience through different channels, I've been learning different things once I started working at my first job and I developed a great speaking during the time. I like to assist consumers and provide them with the information that they need.

Experience

24/7 intouch

May 2021 – Present

Bogotá

Customer service representative

I am working as customer support on different product choices and details for each one, I create an engagement through the phone and provide with the most accurate information I can. I create a connection with them cause is really important once I try to recommend something, on the other hand I assist consumers through email line in the same way.

Teleperformance

Aug 2020 – Apr 2021

Bogotá

Customer service representative

I assisted members only through live phone call, answering every question they may had and help them with the accurate information according to their profile.

Sitel

Sep 2019 – Jul 2020

Bogotá

Customer service representative

I was working as customer service representative through the phone for a while after that I continued with my role through live emails and chats. I created a good environment with my customers when I was providing the information creating a really good satisfaction from them.

Education

CUN

Feb 2019 – Jul 2021

Foreign trade technician, Economy, trade