Lorie Lane Legaspi

Customer Service | Admin Assistant | Cold Calling |

Message

Intro

Cebu City, Philippines

Studied Aviation Tourism at Philippine State College of Aeronautics

Online Media

linkedin.com/in/lorie-lane-legaspi-a26641259

Joined March 13, 2023

Skills

Languages

English

Fluent

About

Hi! Lorie Lane! Experiences: 2016 to 2017 Customer Support for Amazon Was hired to answer calls and assist Amazon customers about their orders. Cancellation and interceptions. As well as process refunds and replacements. Hotel | Front Desk Associate (Admin Assistant, Social Media Management) Year 2017 to 2019 I worked as a Front Desk Associate for a local hotel in the Philippines, I do check in and check outs answer emails and phone calls with guest concerns about their reservation and aside from that I also handle social media postings regarding promotions, discounts and updated informations about the hotel. Year 2020 I got hired as a Customer Service Representative for an International Logistics account in the US where we answer call concerns about customers packages mainly tracking. Got upskilled to tier 2 where I handled chat concerns for lost packages more like investigations ex. Fraud Packages. Year 2021 to 2022 I decided to venture into Financial Banking and got hired as a Fraud Specialist in a bank an international account. Stayed there for a year or so. Year 2022 Decided to try sales and shortly hired as an Associate in a Publishing Firm. Cold Caller/Ken’s Gutters USA • Manage leads via SANBOX • Contact Properties • Update Info’s on CRM VA Chat Moderator (US BASED COMPANY) • Reply to customer inquiries • Timely update customer’s information • Monitoring and Managing Conversations Graduated with a degree in Aviation Tourism at Philippine State College of Aeronautics. I can be the very best with the job or task that I'm given. I'm a team player with a heart :)

Experience

Clicque Interface Inc.

Aug 2022 – Jan 2023

Cebu City

Business Dev Associate

•Cold Calling •Prospecting •Sales

Synchrony Bank Financial

Jul 2021 – Aug 2022

Cebu City

Fraud Specialist

•File fraud claim reports for clients •Process credit card applications

Techmahindra

Jun 2020 – Jul 2021

Cebu

Customer Service Representative

Client Support for UPS Tracking packages Open Investigation for lost packages

Northpoint Resorts Inc.

May 2017 – Sep 2019

Lapulapu City Cebu

Front Desk Associate | Admin Assistant

•Assist guest concerns •Do check in and check out •Inventory •Monthly Reports •Costing •Assist with Reservations eg. Restaurants Transportation.

Concentrix PH

Oct 2016 – Jan 2017

Cebu PH

Customer Service Representative

•Under Amazon E commerce •Process returns and refunds •Help customers navigate the website

Education

Philippine State College of Aeronautics

Jun 2017 – Mar 2020

Bachelor of Arts in Aviation Tourism, Aviation Tourism