I'm Lorraine Kasinamurayi, a highly motivated and dedicated professional with a background in administration, human resources, and sales support. I hold a Higher National Diploma in Human Resources, along with certifications in Salesforce Administration, Salesforce App Building, and Business Analysis, which give me a strong understanding of organizational structures, data management, and customer relationship management.
My work interests are centered around roles that involve administration, client support, and data management, where I can apply my HR and CRM skills to streamline processes and support team objectives. I'm particularly drawn to roles where I can make an impact by enhancing operational efficiency and supporting cross-functional teams to achieve their goals. I have a keen interest in problem-solving and enjoy roles that allow me to bring structured solutions to common administrative challenges.
My strongest qualities include attention to detail, adaptability, and a strong work ethic. I’m highly organized, which has allowed me to thrive in roles where managing multiple responsibilities is essential. I am also a fast learner and enjoy developing my skills further. My flexibility in handling different tasks, combined with a proactive approach, means I’m always ready to support team objectives and adapt to new challenges. In essence, I’m passionate about delivering quality work and continuously improving in my roles.
Loading...
Experience
Talent Stacker
Feb 2024 – Present
USA
Salesforce Administrator
As a member of a Salesforce professional development program, learn and explore best practices by actively participating in live workshops.
Conduct requirement gathering sessions and create solution documentation to guarantee successful project delivery.
Engage in weekly meetings to review Salesforce configuration updates and new enhancement prioritization, using this information to determine the next steps.
Train end-users by providing documentation and leading workshops to ensure understanding and user adoption.
Utilize email templates and alerts and create automations, including flows, to solve business needs
Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings.
Focusing on the user experience, design dynamic lightning record pages, and streamlined page layouts to maximize efficiency.
Batridge Buildware
Apr 2017 – Apr 2023
Zimbabwe
Human Resources Officer
Responded promptly to customer inquiries, providing accurate information and addressing concerns to improve overall customer
satisfaction.
• Used CRM software (Salesforce) to track and log customer interactions, ensuring data accuracy and efficient follow-up.
• Assisted customers with product and service information, guiding them through processes and recommending relevant solutions.
• Escalated unresolved issues to the appropriate departments, following up to ensure timely resolution.
• Managed high call volumes efficiently, maintaining professionalism and calm in challenging situations.
• Gathered and documented customer feedback, contributing to continuous process improvements and enhanced service delivery.
• Managed recruitment and onboarding processes, ensuring a positive candidate and new hire experience.
• Provided support to employees and customers, resolving inquiries and issues with empathy and professionalism.
• Maintained accurate employee and customer records in CRM and HR systems, streamlining information access and tracking.
• Developed and communicated policies to employees, handling questions and clarifying company standards.
• Assisted in performance evaluations, collecting feedback, and promoting continuous improvement.
• Organized employee and customer feedback sessions, gathering insights to improve service and satisfaction.
• Processed payroll and managed benefits enrollment, addressing employee questions and resolving issues promptly.
