Hi, I’m Lorwin Val, a dedicated IT Support Engineer with hands-on experience in remote technical support, helpdesk operations, and system administration.
I’ve worked with international teams providing solutions for Windows systems, Office 365, VoIP (3CX), networking, and hardware/software troubleshooting.
I’m passionate about solving technical issues quickly and ensuring smooth IT operations for clients and organizations. I’m also familiar with remote tools like AnyDesk, TeamViewer, Zendesk, and Trello for support and ticket management.
I’m looking for a remote position where I can use my skills to assist clients, maintain systems, and provide excellent customer service.
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Experience
Fahkruddin Properties L.L.C.
Dec 2024 – Apr 2025
Dubai U.A.E.
IT Support Executive/IoT Engineer
I provide comprehensive IT infrastructure and system administration services, specializing in telephony, network management, user access control, and smart automation systems.
My expertise includes managing the Avaya telephone system, where I create, modify, and remove user accounts, configure extensions, call routing, voicemail, and handle troubleshooting to maintain seamless telephony operations. I also manage Active Directory environments, implementing group policies, access control, and resolving domain-related issues to ensure security and compliance.
I maintain and monitor HP LTO-8 Ultrium 30750 tape drive systems for reliable data backup and long-term archival storage. I ensure proper data protection, access control, and file-sharing policies, while optimizing wireless network infrastructure and switches for high performance through VLAN management and firmware updates.
Additionally, I administer biometric attendance systems by managing user enrollment and access permissions, and support Office 365 environments including mailbox management, distribution lists, and troubleshooting email issues.
Using a helpdesk ticketing system, I manage and resolve IT requests efficiently, reimage and configure workstations, and provide end-to-end support for hardware, software, and network-related concerns.
In the field of Home Automation, I design, implement, and maintain custom smart systems integrating lighting, climate, audio-visual, and security solutions using Zigbee and IP-based technologies, ensuring user-friendly, reliable, and innovative automation setups.
