Louisa Adhiambo, Customer Service Executive.

About

As a highly adaptable and self-motivated professional, I possess extensive experience in customer service and sales, with a proven track record of exceeding targets and providing an exceptional customer experience. Throughout my career, I have honed my skills in process improvement, operations management, and customer relationship management, enabling me to build strong relationships with clients and colleagues, resolve complex issues, and achieve win-win outcomes. My passion for continuous improvement has driven me to implement policies and procedures that have resulted in revenue growth, profitability, and customer retention. I am a highly organized and efficient individual with a keen eye for detail and a commitment to delivering quality results. As I embark on my next career opportunity, I am eager to bring my skills and experience to a remote role that offers a fast-paced and challenging environment. My goal is to contribute to the growth and success of the organization, while providing excellent service to customers

Experience

Crown PAints Kenya

Oct 2014 – May 2023

Kenya

Showroom Coordinator

• Experienced in negotiating prices, payment plans, and closing sales. • Proficient in providing interior design and color scheming consultations to remote customers. • Expert in proper documentation of sales through regular reporting. • Skilled in effectively communicating with customers through remote channels to ensure their satisfaction. • Analyzing customer feedback obtained remotely and used it to improve service delivery. • Ensuring showrooms' overall appearance and cleanliness and maintaining high standards of safety and housekeeping. • Proficient in facilitating inter-departmental communication to provide customer support. • Experienced in resolving conflicts and promoting a positive and productive work environment. • Capable of remotely following up on pending orders and ensuring a high conversion rate.

Crown Paints Kenya ltd

Feb 2013 – Oct 2014

Kenya

Customer Service Executive

• Responded to customer concerns, issues, and inquiries in a timely and professional manner. • Assisted customers in selecting products that met their needs and provided them with accurate product information. • Resolved customer complaints by identifying the root cause of the issue and finding appropriate solutions. • Maintained an accurate and up-to-date customer database in the CRM system. • Followed the company's policies and procedures when interacting with customers and provided exceptional customer service at all times.

Education

Maseno University

Sep 2007 – Dec 2011

Bachelor of ARTS in Communication and Media Technology, Public Relations

Louisa Adhiambo

Customer Service Executive.

Skills