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Lourdes Obra

Property Management Assistant | Virtual Assistant | Freelance Graphic Designer | Creative Design & Organized Remote Support

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Intro
Baguio City, Philippines
Hospitality
Joined November 4, 2025

Skills

Languages

English
-
Fluent
About
Detail-oriented and adaptable professional with extensive experience supporting international teams across the real estate, e-commerce, food delivery, and service industries. Skilled in property coordination, guest relations, billing support, appointment setting, and customer service through multiple communication channels. Proficient in managing reservations, handling payments, resolving client issues, and performing a wide range of administrative and clerical tasks in fast-paced virtual environments. Known for delivering high-quality support, strong organization, and consistent results across various platforms and industries. Also an aspiring graphic designer with a deep passion for art and creativity. I’ve always loved expressing ideas through visuals, whether it’s for digital content or event designs. What began as a small hobby soon became something that inspires me to create and learn more every day. Now, I’m ready to take that passion and turn it into a professional path in the world of design.
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Experience
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HB PS LIMITED
Sep 2023 – Jul 2025
UNITED KINGDOM
PROPERTY MANAGEMENT ASSISTANT
Managed reservations across Airbnb, Booking.com, and direct platforms, ensuring accurate booking confirmations and calendar coordination. Provided excellent guest support through phone, email, and live chat, resolving inquiries and special requests promptly. Coordinated with on-site teams to address maintenance issues and booking concerns, maintaining smooth operations and positive guest experiences. Prepared revenue and performance reports for property owners to support informed business decisions. Created and maintained property listings on multiple platforms and developed clear Standard Operating Procedures to improve team efficiency and workflow consistency.
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LOGINN.IO
Jul 2021 – Jun 2023
ISRAEL
PROPERTY MANAGEMENT ASSISTANT
Efficiently managed reservations across multiple platforms including Airbnb, Booking.com, and Expedia, ensuring accurate booking details and smooth guest check-ins. Served as the main point of contact for guest inquiries and booking adjustments via live chat, phone, and email, providing prompt and professional assistance. Coordinated with housekeeping and maintenance teams to prepare rooms on time and maintain seamless operations. Optimized booking schedules and room allocation to maximize occupancy and minimize downtime. Ensured clear communication of company policies and resolved disputes effectively. Monitored and addressed pending reservations to prevent conflicts and guarantee a smooth guest experience.
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N.M.S. PHILIPPINES INC
Jan 2020 – Jun 2021
Philippines
ONLINE SUPPORT STAFF FOR ONLINE MERCHANTS: BILLING
Processed online payments for subscription services across multiple platforms, ensuring accuracy in transactions and invoicing. Provided billing support through live chat, email, and phone, handling customer inquiries, refunds, and disputes efficiently and professionally. Managed and resolved billing issues promptly to maintain customer satisfaction and prevent escalation. Maintained accurate financial records and documentation in compliance with internal procedures, supporting smooth audit processes and consistent operational accuracy. Would you like me to make thi
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PACIFICALL PHILIPPINES INC
Jul 2017 – Dec 2019
PHILIPPINES
CUSTOMER SERVICE REPRESENTATIVE ( FOOD DELIVERY)
Processed food orders, payments, and refunds accurately to ensure smooth and efficient transactions, even during peak hours. Provided outstanding customer service through phone, email, and chat by resolving issues with deliveries, substitutions, and refunds promptly. Handled customer concerns and disputes professionally to maintain satisfaction and loyalty. Streamlined order entry and refund processes to enhance efficiency and improve the overall customer experience.
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PACIFICALL PHILIPPINES INC
May 2015 – May 2017
PHILIPPINES
OUTBOUND SALES REPRESENTATIVE APPOINTMENT SETTING (HVAC) OUTBOUND SALES REPRESENTATIVE APPOINTMENT SETTING (HVAC)
Conducted outbound calls to generate leads and schedule HVAC service appointments, ensuring client needs were accurately identified and met. Built and maintained strong customer relationships through consistent follow-ups, fostering trust and supporting repeat business opportunities. Collected client feedback to help improve service quality and customer satisfaction. Collaborated with the sales team by sharing insights from customer interactions, supporting more effective promotional strategies and service enhancements.
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