I’m a customer service representative with 3 years of experience
Experience
De-Kim’s Supermarket
Jan 2021 – Jan 2023
Nigeria
Customer service representative
my previous role as a Customer Service Representative at Dekims Supermarket , I was responsible for ensuring a positive shopping experience for customers by handling inquiries, resolving issues, and providing assistance at the customer service desk.
I assisted customers with product information, returns, exchanges, and refunds while ensuring company policies were followed. I also managed complaints professionally, offering quick and effective solutions to maintain customer satisfaction. Additionally, I supported cashiers with pricing discrepancies, processed gift cards and loyalty program enrollments, and coordinated with different departments to ensure smooth operations.
