Lubelle dela Cruz, 7-Year Experience as Front Desk. Proven Experience as Administrative Assistant. Excellent communication and organizational skill.

About

Highly organized and efficient Entry Level Virtual Assistant with a proven Administrative Assistant experience and expertise in Customer Service. A strong history in managing daily emails, scheduling appointments, and maintaining client data base.

Experience

Pfizer Gulf FZ LLC

Jan 2023 – Nov 2023

Dubai, UAE

Front Desk Administrator

• Welcomes colleagues, clients, vendors and visitors. • Responds to phone calls and relay messages to designated colleagues. • Manages the booking of meeting rooms and organizing meeting set up. • Handling administrative requests and queries from senior managers. • Preparing reports and maintains appropriate filing systems. • Manages all incoming and outgoing couriers for documents and packages. • Coordinates with facility management in overseeing that all safety standards are being met. • Develops administrative staff by providing information and experiential growth opportunities. • Contributes to team effort by accomplishing related results as needed.

PILATES ACADEMY DUBAI LLC

Sep 2017 – Dec 2022

Dubai, UAE

Administrative Assistant

• Oversees the operation of the entire studio. • In charge of the regulation of the roster of trainers and ensuring time management. • Responsible for documents such as correspondence, drafts, memos and emails as well as reports for management. • Handling daily sales, processing transactions, updates studio accounts for audit. • Handles VAT reporting (payables ad receivables). Ensure collections and payments are done in line with UAE regulations. • Responsible for coordinating and liaising between company and Government organization for company license and visa processing. • Taking the full responsibility of the studio, and making sure of its smooth running.

HORIZON FITNESS

Jan 2013 – Dec 2016

Muscat, Oman

Fitness Relations Executive

• Promoting the company and introducing prospects to the importance of fitness and maintaining a positive member experience. • Consistently look for opportunities to gain new members to elevate service levels. • Builds a network of contacts through prospecting and referrals. • Determines prospect's goals and motivation, be knowledgeable of all products and services and ensure clients understand the value that will help them reach their goals. • Achieving pre defined target goals and maintaining consistent performance. • Performs basic transactions including billing, change, freeze, transfer of membership and takes charge of admin works. • Adhere to operational excellence standards related to providing great member experience. • Attends sales and training meetings as necessary.

CONVERGYS

Jan 2008 – Sep 2010

Makati, Philippines

Customer Service Representative / Call Center Agent

• Working exclusively as inbound customer service representative with the existing customers and responsible for ensuring customer satisfaction to retain business • Answers inquiries by clarifying desired information; researching, locating and providing information. • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing resolutions; escalating unresolved issues. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Maintains call center database by entering and updating information. • Updates job knowledge by participating in educational opportunities.

Kuwait Duty Free Shop

Mar 2004 – Apr 2007

Kuwait City, Kuwait

Sales Executive

• Sells a specific brand of product as assigned to. (Cigars and Cigarette Section) • Maintains relationship with staff/clients by providing quality product service, support, information and guidance. • Responsible for cash handling; securing the remittance and sales report at the end of the day; deals payment of different currencies; check payments, credit cards, and automatic debit; process merchandise returns or exchanges. • Contributes to team effort by accomplishing related results as needed required.

Education

West Visayas State University

Jun 1997 – Apr 2001

Bachelor of Science in Mass Communication , Communication

Lubelle dela Cruz

7-Year Experience as Front Desk. Proven Experience as Administrative Assistant. Excellent communication and organizational skill.

Skills

Languages