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Luca Primavesi

Dedicated Professional Seeking to Leverage Skills in Customer Service and Logistics in IT Security

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Intro
Curitiba, Brazil
Data Entry Operator - Transcriptionist at Freelance
Studied IT Security at CompTIA
Information Technology & Services
linkedin.com/in/luca-primavesi-6b8b5b47
Joined October 3, 2024

Skills

Languages

English
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Advanced
Italian
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Native or Bilingual
Portuguese
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Fluent
About
In my previous job, I worked for nine years at Maugan Srl, a reputable leather goods manufacturing company. Throughout my time there, I developed valuable skills in customer service, logistics, and content translation. I had the opportunity to support customers internationally through various channels, including phone, email, and social media. Most of my interactions were in English, as many customers were from outside Italy. This experience helped me enhance my communication skills and build strong relationships with clients from different cultural backgrounds. My responsibilities included managing inventory, preparing orders, and handling shipping documentation. I also took the initiative to translate content for our social media platforms, ensuring that our messages reached a wider audience. Through these experiences, I gained essential organizational skills, the ability to handle stress effectively, and problem-solving abilities in complex situations. I am accustomed to working under pressure, especially during peak seasons like Christmas and Black Friday, where quick decision-making is crucial. After spending several years in this field, I felt a strong desire to grow professionally and pursue a passion I had always had for IT security. This led me to earn the CompTIA Security+ certification, which has equipped me with foundational knowledge in cybersecurity principles and practices. In the short term, my goal is to improve my technical skills in cybersecurity by gaining hands-on experience and specializing in specific areas such as network security or incident response. I also aim to enhance my professional profile by obtaining more intermediate-level certifications that will make me a more competitive candidate in the field. Looking ahead, my long-term objective is to become an expert in a specific area of cybersecurity, adapting my focus based on the experiences I gain. I recognize the importance of continuous professional development and strive to obtain advanced certifications that reflect my growing expertise. I truly believe that my unique skills, combined with my passion for cybersecurity, could be a significant asset to your company.
Experience
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Freelance
Dec 2021 – Present
Remote
Data Entry Operator - Transcriptionist
I transcribed interviews and conversations on both general and technical topics in full verbatim. In some cases, I used Workbench software by AppTek to assist with the transcription process.
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Maugan S.r.l.
Sep 2012 – Nov 2021
Milano (IT)
Customer Service Agent and Inbound and Outbound Logistic Employee
Customer Service I provided customer support via phone, email, and social media (Facebook, Instagram) mostly in English, as most customers were from outside Italy. My tasks included answering questions, giving product information, and solving issues with orders. I also handled returns for items purchased on our Shopify-powered online store, helping customers through the return process and ensuring their refunds or exchanges were processed smoothly. This role improved my communication skills, especially with international clients. Translation Though it wasn’t my main responsibility, I often translated newsletters, press releases, and social media posts from Italian to English for Facebook and Instagram. This experience helped me become faster at typing and translating efficiently, making sure the content stayed clear and true to the original message. Outbound Logistics I prepared and packaged orders for both customers and stores, including online and physical locations. I handled selecting items, packing them securely, and creating waybills and customs documents for international shipments. Occasionally, I also prepared invoices. Attention to detail was key, especially when dealing with international shipping. Inbound Logistics I managed orders, receiving and creating customized ones, then sending them to the factory via Excel forms. I monitored stock levels on our B2B and B2C platforms (WordPress and Shopify) to ensure product availability. When items were out of stock, I arranged refill orders. I also procured packaging materials and office supplies to support daily operations. This experience enhanced my organizational and multitasking skills, especially during busy periods like Christmas. It made me more adaptable and efficient in both logistics and customer service.
Education
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CompTIA
Jun 2024 – Aug 2024
Security+, IT Security