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Lucie Sauvanaud

Molsheim, France
Joined October 10, 2022


French : Mother tongue English : Fluent, graduated from the Cambridge certificate, TOIEC 960/980 German : Conventional Portuguese : Beginner Office Pack, Power BI, Salesforce, Air France KLM legacies, DNA, CRM tools Decision maker, Communicator, Strategic thinker, Lucide, Social, Adventurous, Organized, Empathetic
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Jan 2020 – Jul 2022
Team Leader - Air France KLM Cargo
People Management : • Following daily administrative needs and tasks • Leading meetings, team buildings • Hiring, training, coaching, developing team • Setting goals and providing guidance • Monitor team performance • Conflict resolution and crisis management • Working in close cooperation with multiple departments within the company and AFKL • Growing from 15 team members to 55 • Onboarded 3 new Team Leaders and 1 Trainer Specialist Project Management : • Responsible for overseeing all 5 products within the Cargo department • Implementation of 24/7 Covid Vaccines dedicated team • Extended an other team to reach 24/7 activity • 3 new markets and 6 extensions added since the 2020 portfolio, adding along new processes • Implementation of IT tools, Zendesk CRM tool AFKL tools • Creating CSR challenge within the company Service management : • Entry contact points of clients • Steering committees and presenting results to the clients • Ensuring and developing service improvement in close cooperation with the clients, Service manager and Unit leader • Maintaining high KPIs and SLAs • Monitor issues and complains