I am a customer service representative with over 5 years of experience in the hospitality industry. I am interested in being able to listen, understand, and acknowledge the customer's desire to offer personalized solutions.
Experience
Chiromo Hospital Group
Jun 2021 – Feb 2023
Kenya
Waitress
Oversaw an excellent customer service level to customer and ensured their concerns were addressed promptly and appropriately which led to reduced customer complaints by 20%.
Coordinate meetings efficiently by ensuring timely service and the right amenities are available at all times
Developed standard operating procedures to be used during service delivery increasing efficiency by 10% in one month.
Communicated with patients on regular basis and ensured that they are satisfied and respond to them via telephone calls.
Filing and printing of patients’ dietary sheets and ensure the right portions are served
Education
Jaramogi Oginga Odinga University of Science and Technology
