I have more than 5 years in the hospitality industry in receiving phone calls, serving customers, responding to inquiries and training new staff. I have strong interpersonal skills therefore relate with customers well. Throughout my career i have learnt that customers are key stakeholders of a business and are to be treated with empathy.
All customers are equal and should be approached with caution. I offer personalized solution to meet and exceed customer expectation.
I am interested in a customer service where I can show case my expertise in delivering excellent customer experience.
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Experience
Chiromo Hospital group
Jun 2021 – Feb 2023
Nairobi, Kenya
Food server
Oversaw an excellent customer service level to the customers and ensured their concerns were addressed promptly and appropriately increasing customer satisfaction by 20%.
Coordinate meetings efficiently by ensuring timely service and the right amenities are available at all times
Developed standard operating procedures to be used during service delivery increasing efficiency by 10% in one month.
Communicated with customers and answered questions on a regular basis on services offered by the hospital responding in person and via telephone calls and emails.
Filing and printing of patients’ dietary sheets and ensuring the right portions are served
Education
Jaramogi Oginga Odinga University of Science and Technology
