Luis Cuenca

Customer Service / VA

Message

Intro

Managua, Nicaragua

Studied English as a foreign language at Universidad de Ciencias Pedagógicas

Joined May 11, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

I have a bachelor's degree in English as a foreing language and I am also an experienced bilingual customer service representative with 8 years of experience in the industry. I have an extensive background working for US based and local companies. Offering administrative services to clients from a remote location, scheduling appointments, making travel arrangements, data entry and other general administration tasks.

Experience

Stanton Optical

Apr 2018 – Dec 2021

Nicaragua

Telemedicine Agent

Performed refractions virtually to patients within the USA, working hand to hand with the doctors, verifying patient’s files efficiently, guide the patients thhorugh out the process.

FOCUS NICARAGUA

Jun 2016 – Mar 2018

Nicaragua

Customer service/ VA / soft sales

Hotel reservations in Canada, the USA, the UK, and Australia. Management of online payments, credit card information, and clients’ personal information. To Coordinate business flights, hotel stays, car rental, hotel shuttles, and directions.

DHi Global Trading Services

Aug 2014 – Jun 2016

Nicaragua

General Manager

Canadian company based in nicaragua where I was overseeing daily business operations, analyzing accounting and financial data, stock ordering and clients management.

Education

Universidad de Ciencias Pedagógicas

Jun 2007 – Aug 2012

Bachelor's degree, English as a foreign language