Luis Monsanto, Customer Insights and Intelligence, Bussiness, Marketing, Inventory and Restaurant

About

Experienced Business Intelligence professional with strong analytic profile, leadership and fully results-oriented. Market investigation to understand the customer. Competitive intelligence and predictive models to increase market share and profitability. Client segmentation as a marketing tool. Experienced negotiator before regulatory agencies in telecom industry. Currently managing in food industry

Experience

CHUCKWAGON BBQ, BAR & GRILL

Apr 2018 – Present

Duncan, Oklahoma

Manager

Restaurant General Manager: kitchen, dining room, bar, and administrative responsibilities • Supervisor of customer service team • Inventory control about all products • Purchases and logistic • Relationship with approximately 25 providers/suppliers • Control and monitoring of food/health/liquor/safety inspections • Cash flow and daily sales management

Telefonica

Aug 2010 – Sep 2017

Caracas, Venezuela

Customer Insight Manager

Customer knowledge in telecom industry, turning the insights into an input for decision-making process of marketing and other strategic areas, supported by: • Data analysis and Business Intelligence Dashboards (Big Data approach) • Quantitative + qualitative Market Researches • On-demand analytical studies: characterization/value of customers • Predictive statistical models on customer behavior • Tracking of Corporate Health of Brand and Reputation index • Index of Flow and Market Share

Education

Professional Culinary School from Venezuela

Jan 2011 – Nov 2012

Culinary Arts, Culinary

IESA

Jan 1997 – Nov 1998

Finance Specialist, Finance and Economics

Universidad Nueva Esparta

Jan 1990 – Nov 1995

Bussiness Administration , Bussiness Aadministration

Luis Monsanto

Customer Insights and Intelligence, Bussiness, Marketing, Inventory and Restaurant

Skills

Languages