Luis Angel Molina, Back office agent - Tech support

About

I’m a psychology student, a freelancer designer with more than 5 years working for outsourcing companies as Back Office, Debt Collector and Customer Service Representative

Experience

Idly Costa Rica

Jun 2022 – Present

Costa Rica

Graphic Designer and Social Media Manager - Freelance

I design digital art advertising from the products to share in social media. Manage the web page and the strategies for improving the sales. I help the customers with the inquiries about the tech devices and coordinate the delivery of the products sold.

Calzado Andrea Costa Rica

Feb 2022 – Present

Costa Rica

Graphic Designer and Social Media Manager - Freelance

I design art advertising from the products to share in social media. Manage the web page and the strategies for improving the sales.

Istuff Costa Rica

Nov 2021 – Present

Costa Rica

Graphic Designer and Social Media Manager - Freelance

I design and create art advertisements from the products to share in social media. I manage the web page, I am the customer service agent that answers the questions and concerns about the devices, the ways to purchase and also guide the customer about the product and benefits.

Soluciónes SOLFIN

Mar 2022 – Jun 2022

Costa Rica

Billing Coordinator

I had to notify the clients of the debts and coordinate payments dates. Also, I prepared and analyzed the contracts in order to adjust the payment proposal and the clauses. I created dashboards and charts with the metrics of the clients’ debts and interest rate. Also, I used to map the route of the courier, calculate the projections from the money expected, and classified the folders with the files from the customers that required judicial procedures to recover the money lent.

Upgrade Solutions

Mar 2021 – Feb 2022

Costa Rica

Back Office Employee

I used to work for the sales department of an outsourcing company, when a sale was made, I had to collect all the client’s information and documentation and upload them to the system in order to create the contract. After that, I activated the product of the outsourced company and delivered the service to the client. Also I was the person designated to manage the users accounts of the different tools of the company. I had to pull usernames and passwords up, so they could access the systems. Also, I created schedules and prepare the delivery of the product to the different regions in the country. I modelated reports and dashboard with the results.

Artifex Consulting

Nov 2018 – Mar 2021

Costa Rica

Debt Collector

On the half time I was collection agent and I called the customers to charge the services they already received. On the other half, I collected data and create reports based on the behavior of the clients and the agents during the month. In order to achieve the metrics, I had to create an action plan regarding the amount of clients and debts assigned each month.

GECAM SA

Feb 2018 – Oct 2018

Costa Rica

Debt Collector

I was assigned to get in touch with the clients during the month and I had to call them and ask for the payment from the services they already received.

GECAM SA

Feb 2017 – Feb 2018

Costa Rica

Customer Service Agent

I had to answer calls and take chats from the customers who had concerns related to their packages. Also, if a package was lost or had an inconvenience with the delivery company, I had to relocate the same item and find another way to deliver the product to the customer. Other tasks designated were, coordinating returns items, managing upset customers and creating daily reports for the outsourced company.

Moviltech ®

Oct 2015 – Jan 2017

Costa Rica

Customer Service Agent

I took calls from the local store’s owners and either answered them the concerns or apply the credit the wanted and invoice them the amount.

Education

ULACIT

Sep 2019 – Sep 2022

Bachelor degree (currently), Psychology

Academia de Tecnologia UCR

Mar 2022 – Apr 2022

Technical , Data analyst with Power BI Level 1

Academia de Tecnologia UCR

Nov 2021 – Apr 2022

Technical, Data analyst with Excel - Advance

Luis Angel Molina

Back office agent - Tech support

Skills

Languages