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Luke Biggs

Customer Service Expert (5+years Experience)

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Intro
Mandeville, Jamaica
Studied Mathematics , General English , Sciences , Economics , Information Technology & Social Studies at Munro College
Consumer Services
Joined November 5, 2022

Skills

Languages

English
-
Native or Bilingual
About
I am seeking remote job opportunities available outside of the US . I am very experienced in Customer Service , Customer retention & inbound sales . I also have 3 years experience as an Associate Manager in the BPO space.
Experience
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Sutherland Global
Mar 2017 – Jul 2022
Jamaica
Associate Manager , Customer Service Rep
Associate Manager - I manage a team of 15-18 customer service/sales representatives (3+ years) Customer Service/sales/retention Representative - I took inbound calls for our AT&T customers in which i handled Billing inquiries , provided Tech support , Up-sell & Cross Sell AT&T products & provided retention services . I also have experience Working with Pet health care and appointment scheduling .
Education
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Munro College
Sep 2009 – Jun 2015
High School Diploma, Mathematics , General English , Sciences , Economics , Information Technology & Social Studies
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