User's Cover Picture
User's avatar

Lydia Berkel

Training and Quality Coach

Message
Intro
Chicago, United States
Training and Quality Coach at H&M
Joined May 31, 2025

Skills

Languages

English
-
Native or Bilingual
About
Detail-oriented and tech-savvy professional with over 10 years of experience in data management, training, and quality assurance within customer service environments. Proven ability to perform accurate data entry, streamline operations, and ensure high standards of documentation. Known for excellent organizational skills, rapid adaptability, and a strong commitment to data integrity.
Experience
User avatar
H&M
Jun 2017 – Present
Chicago
Training and Quality Coach
- Entered, tracked, and managed training records and quality assurance data. - Maintained accurate documentation including audit logs and training reports. - Created and managed schedules and evaluation summaries. - Conducted remote and in-person training.