Detail-oriented and tech-savvy professional with over 10 years of experience in data management, training, and quality
assurance within customer service environments. Proven ability to perform accurate data entry, streamline operations,
and ensure high standards of documentation. Known for excellent organizational skills, rapid adaptability, and a strong
commitment to data integrity.
Experience
H&M
Jun 2017 – Present
Chicago
Training and Quality Coach
- Entered, tracked, and managed training records and quality assurance data.
- Maintained accurate documentation including audit logs and training reports.
- Created and managed schedules and evaluation summaries.
- Conducted remote and in-person training.
