OVER 5 Years of Experience in Customer Service, My name is Faraz and I am enthusiastic and focused on developing my career by working on short/long-term projects for the best companies in the industry to strengthen my developmental skills and to gain better practical knowledge in my areas of interest.
I have worked with Growing up without borders and TCP Global solutions as a Virtual assistant. I am a freelancer and the services that I provide include customer service, E-commerce Support, data entry, web research, email support, chat, support, customer retention, and customer service representative, I can do order processing, chat handling, and phone handling. I work with next to no supervision, am communicative, and provide status updates on my work.
I am currently working with Idera, Inc. as a customer service renewal representative utilizing CRM like Salesforce.com to update and maintain customers' opportunities, accounts, and records. Following the retention process set out by Idera, Inc to retain customers and help them out with their queries. Responsible for achieving more than 110% target in almost all the quarters I have been working with the company.
Skills I possess:- Customer Service -Customer Retention -Technical Support -Email Etiquette -Phone Handling
Tools I am familiar with:- Zendesk -Microsoft Office -Google Apps -SalesForce -Team-Viewer -Dropbox System
I use: Intel Core i5 6th Generation with 8GB RAM
20 Mbps Dedicated Internet Connection 150 Mbps 4G Backup Internet
Also, I've good command dealing with customers via phone, email and live chat. I used to tackle 4-5 prospect customers at the same time while explaining or guiding them about our products or services.
