M.Waqas Iqbal, Customer and Business Support Specialist

About

My educational background brings diversity at every step to my career, so here it makes me a different person. I know that no single approach is the right one for every individual. So, I have been trained in a range of modalities, IT management, Business Development, Customer Support, Community Work, and more. To work to the best of my abilities in an environment that facilitates learning and encourages good performance.

Experience

Rotaract Rotary International

Jan 2017 – Present

Lahore

Project Manager Rotaract Rotary International

Rotary is an international membership organization made up of people who share a passion for and commitment to enhancing communities and improving lives across the world. Rotary clubs exist in almost every country. Our members change lives locally and connect with other clubs to work on international projects that address today’s most pressing challenges. Being a member is an opportunity to take action and make a difference, and it brings personal rewards and lifelong friendships in the process. I always believe in building a better tomorrow and am always out for the human cause.

SoftShoot

Mar 2019 – Sep 2021

London Remote

Lead Technical Specialist

Business development, Business leads, and customer satisfaction was my top-notch priority. Followed up on leads and conducted research to identify potential prospects. Conducted a needs analysis and determining prospects' pinpoints. Overall growth index of the company and worked accordingly.

SoftShot Ltd

Feb 2020 – May 2021

USA Remote

Project Specialist

Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers. Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policies. Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of a team and individual goals. Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.

Education

Bahria University Islamabad

Feb 2016 – Feb 2020

BS Information Technology, Computer and Business Sciences

M.Waqas Iqbal

Customer and Business Support Specialist

Skills

Languages